Kevin Champ Jr.
Las Vegas,NV
Summary
Industry-trained IT professional and a United States Air Force Veteran with a Secret Security Clearance. A highly disciplined and task-oriented individual with superior communication and customer service skills. Possesses strong critical thinking and problem-solving abilities when performing analysis and applying troubleshooting methods to resolve technical issues. Proven adaptability in high-stress situations. Eager to leverage expertise and engineering experience. Eager to enter the IT industry and become an integral part of the technical support team.
Overview
4
4
years of professional experience
Work History
Full-Time Student, Cyber Warrior Program
My Computer Career
Nellis Air Force Base, Nevada
04.2024 - Current
- Completed over 400 hours of technical lecture and hands-on lab training
- Practiced monitoring daily backups, antivirus status, shared storage space, and network activity, adjusting network equipment and settings as needed
- Trained to implement and maintain system security and configurations of organizations’ servers while providing IT support, including planning, software, and hardware configuration to end-users
- Analyzed information to determine, recommend, and plan layout for computers and peripheral equipment modifications to existing systems
- Generated and verified physical security algorithms for software, firmware, and hardware
- Troubleshot hypothetical incidents by recording detailed information from “customer” and relaying it to correct department for further assistance
- Displayed strong judgment in prioritizing workload based on the needs of businesses and end-users
- Utilized knowledge of standard network protocols such as TCP/IP, DHCP, and common network devices such as routers, and switches to ensure that internet connectivity was sustained.
Fitness Center Staff Member
United States Air Force, USAF
Creech Air Force Base
02.2022 - 04.2024
- Managed and secured client data, ensuring compliance with privacy regulations.
- Assisted in the setup and configuration of AV systems for fitness classes and events.
- Trained fitness staff on the use of new technologies and software to enhance service delivery.
- Analyzed data from fitness tracking apps to provide insights and reports for clients and trainers.
- Implemented digital solutions for fitness management, including scheduling and client tracking systems.
- Managed and secured client data, ensuring compliance with privacy regulations.
- Managed large datasets efficiently with Excel's data sorting and filtering tools.
- Provided technical support for fitness equipment, ensuring seamless integration with software platforms.
- Created and maintained comprehensive Excel spreadsheets to track client progress, including workout routines, body measurements, and performance metrics.
- Cultivated a supportive community within the gym by organizing social events and workshops that encouraged camaraderie among members.
- Facilitated a safe workout environment for members by enforcing gym rules consistently while being attentive to potential hazards throughout the facility.
Food Services Journeyman
United States Air Force
Andersen Air Force Base, Guam
01.2020 - 02.2024
- Managed food service operations in accordance with United States Air Force standards and regulations, ensuring quality meals for service members
- Utilized IT systems to track inventory, manage food orders, and maintain accurate records of food supplies and equipment
- Implemented food safety procedures and sanitation protocols, including proper handling, storage, and preparation of food items
- Collaborated with IT specialists to troubleshoot and resolve technical issues related to food service equipment, such as ovens, refrigerators, and dishwashers
- Conducted routine maintenance and inspections of kitchen equipment, performing software updates and repairs as needed to ensure optimal performance
- Assisted in menu planning and meal preparation, incorporating feedback from service members and adhering to dietary guidelines and nutritional standards
- Provided training and guidance to junior food service personnel on IT systems and procedures, promoting efficiency and proficiency in daily operations
- Managed food service budgets and expenses, utilizing IT tools for financial tracking, reporting, and analysis
- Maintained compliance with IT security protocols and data privacy regulations when handling sensitive information related to food service operations
- Participated in cross-functional teams to identify and implement IT solutions to streamline food service processes, improve productivity, and enhance customer satisfaction.
Education
In Pursuit -
Cyber Warrior Program - Information Technology
My Computer Career
Nellis Air Force Base, Nevada07.2024
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Operating Systems: Windows, Linux, macOS
- Troubleshooting hardware and software issues, technical support
- Teamwork and Collaboration
- Customer Service
- Verbal Communication
- Problem Resolution
- Data Analysis
- Communication
- Active Directory
- Repairs and Installations
- Training and Development
- Policy Implementation
- Analysis and Reporting
Websites
Timeline
Full-Time Student, Cyber Warrior Program
My Computer Career
04.2024 - Current
Fitness Center Staff Member
United States Air Force, USAF
02.2022 - 04.2024
Food Services Journeyman
United States Air Force
01.2020 - 02.2024
In Pursuit -
Cyber Warrior Program - Information Technology
My Computer Career