Hardworking professional offering demonstrated success in leading teams and managing projects to successful completion. Skilled in problem-solving and conflict resolution, with a strong focus on client satisfaction. Proven track record of developing and implementing successful strategies to optimize performance, increase efficiency, and improve quality in all areas.
Work History
Equipment Technician
1 Year 6 Months
Insteel Wire Products | 02.2025 - Current
Operate and maintain production to ensure optimal performance and reduce downtime.
Enhanced production efficiency with thorough troubleshooting and repair of malfunctioning equipment.
Conduct routine inspections of machinery, identifying potential issues before they escalated into major repairs.
Collaborated with both maintenance and engineering team to improve equipment functionality and streamline production processes.
Led training sessions for new technicians, fostering knowledge sharing and skill development within the team.
ASSISTANT MANAGER
1 Year 9 Months
PMC | 05.2023 - 02.2025
Trained new employees in client knowledge, customer service protocols, cash handling procedures, and safety regulations.
Resolved client discrepancy quickly and effectively while maintaining a high level of professionalism.
Helped oversee the daily operations of the stands, managing staff and vehicle inventory.
Implemented strategies that streamlined daily operations, enhancing overall efficiency.
Supervised day-to-day operations to meet performance, quality and service expectations.
GENERAL SERVICE TECHNICIAN
6 Months
Big O Tires and Service | 08.2022 - 02.2023
Identified parts needed for repairs and ordered them as needed.
Worked closely with team members in order to meet shop goals efficiently.
Worked closely with team members in order to meet department goals efficiently.
Aligned wheels and steering mechanisms, replacement of suspension parts and provided routine maintenance on engines.
Exceeded deadlines for completing repairs or maintenance tasks without sacrificing quality of workmanship or customer satisfaction levels.
TIRE TECHNICIAN
10 Months
Superior Tire | 08.2021 - 06.2022
Balanced wheels, and rotated tires to maximize tire safety.
Operated specialized machines used for mounting and dismounting tires from rims efficiently.
Recognized defective tires and wheels to inform customers of repair or replacement options.
Monitored inventory levels of tools, parts, and supplies required for tire servicing operations.
Mentored Expert Level Technicians for field knowledge and experience
Car Wash Attendant
1 Year 3 Months
Quick Shine Auto Spa | 05.2020 - 08.2021
Built relationships with customers while ensuring quality of work to increase likelihood of repeat business.
Executed daily maintenance of car wash tunnel and communicated subscription promotions to enhance customer experience.
Conducted regular inspections of all equipment used during the car washing process.
Disassembly and reassembly of machines and equipment, remove and reattached vehicle parts and trim using hand tools.