Kevin Channell
Rosharon
Summary
Dynamic business development professional with a proven track record in health care, excelling in customer relationship management and persuasive marketing strategies. Adept at leading cross-functional teams to enhance patient engagement and retention, leveraging expertise in Salesforce and multimedia presentations to drive growth and achieve organizational goals.
Overview
15
15
years of professional experience
Work History
Lead Business Development Specialist
Transition Home Healthcare
Houston
03.2023 - Current
- Establish and maintain a relationship with new and current new professional referral sources.
- Interface with physicians and their staff to improve communication and understanding of the needs of the agency.
- Identify issues and concerns from referral sources and communicate them back to the company.
- Educate patients, families, and referral sources on services and criteria that need to be met in congruent with PDGM guidelines.
Senior Implementation Specialist
AlayaCare
Toronto
03.2022 - 03.2023
- Work in project pods to implement AlayaCare software to customers.
- Attended in-person and remote client meetings and report on changes to the projects and keeping the project documentations up to date.
- Prepare and manage project documents and provide training to customers.
- Contribute to the development of best practices, methodologies, and other intellectual capital aimed at delivering value to customers.
- Shared upcoming system releases to expanded customer usage of AlayaCare and grow customer retention.
- (Remote)
Business Development Specialist
Residential Home Health
Webster
07.2021 - 03.2022
- Responsible for building and maintaining client relationships by providing education and support to hospitals, clinics, rehabs, and patients in the community.
- Prepared business plans and maintained target lists and referral sources.
- Help to grow and maintain census for the company.
Community Liaison
Right At Home
Galveston
05.2017 - 07.2021
- Responsible for marketing, sales, social media, and business development for Galveston County.
- Implemented strategies and procedures for staff training for inside and outside sales.
- Contact all primary accounts through personal visits, telephone calls, and social media.
- Set up home visits and client assessments to discuss level of care needed for new clients.
- Worked closely with caregivers and coordinating staff to follow up with clients to maintain customer satisfaction and retention.
Community Education Coordinator
Altus Hospice
Houston
10.2015 - 04.2017
- Managed referral accounts in the Sugar Land, Medical Center, League City, Texas City, and Galveston.
- Met with patients and families to educate them on all that is entailed with bringing patients onto hospice service and the support that will be given to the patient and their family while on service.
- Helped with growing census by creating and maintaining business with hospitals, facilities, assistant living centers, and senior centers.
- Created marketing plans and developed strategies to be implemented in a new territory for the company.
Director of Admissions
Gulf Health Care Center
Texas City
06.2014 - 10.2015
- Manage the admissions process for new patients transitioning to the facility.
- Aid hospital social workers, case managers, and physicians with longterm discharge planning for patients.
- Review clinical information for new patients moving to the facility.
- Analyze marketing data and develop strategies to increase census.
- Created and implanted marketing plans and events to promote the company and increase business.
Business Development Specialist
Bay Oaks Health Care
Texas City
07.2013 - 06.2014
- Market to hospitals, physicians, case managers, and social workers in the Houston, Pasadena, Webster, and Galveston area. Analyze marketing data and develop strategies to increase census.
- Help with the growth of the facility by building a stronger relationship with current and new residents and their family members.
- Host and attended community events to increase community awareness.
- Review referral clinical information for new admissions.
- Meet with family and friends to discuss admissions agreement, and their loved one’s transition to the facility.
- Became the 4th ranked building in the company out of 46 buildings for the month of October 2013.
Communications Specialist
Bushi Ban International
Pearland
04.2011 - 07.2013
- Create and implement email campaigns to update existing clients and to bring in new clients.
- Develop systems to manage internal and external electronic communications.
- Implement new membership database to maintain accurate client information and improve communications with existing clientele.
- Attend local business and networking events, like Pearland Chamber of Commerce and Keller Williams and Associates, in order to expand and diversify clientele.
- Answer client inquiries and assist membership staff in reaching sales goals.
- Recruit new members and set up membership contracts.
- Compile statistical data on client retention and new client development.
- Assist with After School Program, event coordination, sign up, transportation, and consulting.
Intern
Neopost USA
Houston
08.2010 - 10.2010
- Participated in Business Development training program.
- Worked on marketing strategies to find new business, business to business sales, and effective customer interaction techniques.
Education
Bachelor of Arts - Communication
University of Texas
San Antonio, Texas12.2009
Skills
- Microsoft Office, Salesforce, Clear Care, Wellsky, and Focura
- Experience with persuasive marketing campaign presentations, creating and delivering informative presentations utilizing multimedia support, and detailed “how to” presentations including value propositions and pricing
- Customer relationship management
- Cross-functional team leadership
- Business development
Affiliations
- Volunteer for Community Assistance Program (CAP) of Clearlake
- Board Member of Bay Area Community Assistance
- Volunteer Committee Member of Galveston Seaside Senior Expo
- Bushi Ban Martial Arts Kickboxing and Fitness Instructor
Timeline
Lead Business Development Specialist
Transition Home Healthcare
03.2023 - Current
Senior Implementation Specialist
AlayaCare
03.2022 - 03.2023
Business Development Specialist
Residential Home Health
07.2021 - 03.2022
Community Liaison
Right At Home
05.2017 - 07.2021
Community Education Coordinator
Altus Hospice
10.2015 - 04.2017
Director of Admissions
Gulf Health Care Center
06.2014 - 10.2015
Business Development Specialist
Bay Oaks Health Care
07.2013 - 06.2014
Communications Specialist
Bushi Ban International
04.2011 - 07.2013
Intern
Neopost USA
08.2010 - 10.2010
Bachelor of Arts - Communication
University of Texas
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