Kevin Charles
Atlanta,GA
Summary
Experienced professional with 12 years of expertise in delivering fast, accurate, and empathetic support to a diverse customer base. Seeking a challenging and rewarding role to leverage extensive experience in providing exceptional customer service. Committed to delivering high-quality assistance and building strong relationships with customers. Excited to contribute skills and enhance the success of a dynamic organization.
Overview
8
8
years of professional experience
Work History
police/ security
Atlanta hawks/ falcons
09.2016 - 02.2020
- Ensured safe transport of players to stadium locations and buses.
- Checking fans or employees for weapons are unauthorized badges to enter
- Conducted surveillance to identify and mitigate risks near designated buildings and locker rooms.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
Supply Chain Technician
Emory Healthcare
10.2023 - Current
- Assessed patient needs and addressed inquiries.
- Went above and beyond to foster sustainable interactions with patients.
- Washes all wares including pots, plans, flatware, and glasses, by hand or using dishwashers
- Ensured timely transport of food trays within the facility.
- Facilitated smooth execution of closing tasks within Food & Nutrition services.
- Enhanced supplier relationships through regular communication, negotiation, and performance evaluations.
- Collaborated with cross-functional teams for successful product launches, ensuring timely delivery of materials and components to production sites.
- Implemented a vendor managed inventory program that led to reduced stockouts and improved just-in-time delivery performance.
- Streamlined order fulfillment process to decrease lead times and improve customer satisfaction ratings.
- Identified opportunities for continuous improvement by benchmarking against industry standards and adopting best practices from successful peers in the field.
Food Server
Pappas Restaurant
11.2021 - 10.2023
- Provided a friendly greeting and displayed menus to guests.
- Provided customized suggestions for menu selection based on customer likes.
- Ensured top-notch service to clients.
- Recommended additional items as appropriate.
- Maintained cleanliness of all kitchen equipment and tableware.
- Maintained adherence to all food safety regulations.
- Restocked serving stations, refrigerators, and designated areas with essential dishes and utensils.
Cook
Charli’s Restaurant
05.2019 - 11.2021
- Ensure quality control to keep ingredients and final outputs fresh.
- Accurately followed recipes by measuring and mixing ingredients.
- Handled serving duties at various times.
- Managed routine tasks involved in restaurant's start and end-of-day operations.
- Followed guidelines for safe food handling.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Bartender
Atlanta Braves
01.2019 - 05.2019
- Served a range of both alcoholic and non-alcoholic beverages.
- Facilitated smooth transactions while serving refreshments to customers.
- Delivered exceptional service through direct engagement.
- Determined drink options based on analysis of guest requirements.
- Consistently ensured timely and responsible operation of bar start-up and shutdown.
- Enhanced sales figures by maintaining optimal inventory levels through strategic ordering of bar products.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Education
High School Diploma -
Benjamin E Mays high school
Atlanta, GA05.2019
Skills
- Strong Communication Skills
- Adaptability
- Strong Problem-Solving Skills
- Active Listening
- Stress-Management
- Teamwork and collaboration
- Problem-solving
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Calm under pressure
- Active listening
- Report writing
- Patience and empathy
- Community engagement
- Planning and coordination
- Human relations
- Emergency management
- Physical fitness
- Criminal law
- Officer training
- Police reports
- Law enforcement
- Emergency response
- General security
- Superior customer service
- Surveillance
- Access control
- Relationship building and management
- Security screenings
- Threat assessment
- Threat management
- Staff management
- Crime prevention
- Metal detector operation
- Dispatch
- Personnel screening
- Supplier relationship management
- Materials handling
- Environmental awareness
- Demand forecasting
- Sourcing strategies
- Transportation management
- Documentation management
- Cost reduction
- Six sigma methodologies
- Stock control
- Shipping and receiving
- Inventory counts
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Strong work ethic
- Cleaning and sanitation
- Team oriented
- Working quickly
- Working with diverse people
- Safe food handling
- Food preparation
- Food and safety standards
- Interpersonal skills
- Order taking accuracy
- Food assembly
- Menu memorization
- Quality control
- Heavy lifting capacity
- Covid-19 safety protocols
- Inventory control
- Patient care
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Responsible alcohol service
- Complex Problem-solving
- Handling difficult customers
- Hospitality service expertise
- Food handling
- Frying
- Cooking techniques
- Strong attention to safe food handling procedures
- Knife skills
- Sanitation
- Supply restocking
- Surface cleaning
- Food presentation
Timeline
Supply Chain Technician
Emory Healthcare
10.2023 - Current
Food Server
Pappas Restaurant
11.2021 - 10.2023
Cook
Charli’s Restaurant
05.2019 - 11.2021
Bartender
Atlanta Braves
01.2019 - 05.2019
police/ security
Atlanta hawks/ falcons
09.2016 - 02.2020
High School Diploma -
Benjamin E Mays high school
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