Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kevin Chavez

Hayward,CA

Summary

Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in costumer solutions. Reliable and friendly adept at learning and mastering new concepts and skills. Passionate about helping customers.

Overview

7
7
years of professional experience

Work History

Energy Specialist

Staples And Associates
Hayward, CA
08.2019 - Current
  • Led complete review of operational costs and potentially wasteful practices, resulting in minimal cost increases as company headcount and business volume skyrocketed.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Evaluated effectiveness of training by surveying trainees and managers and collecting before-and after-data showing training impact.
  • Conducted analysis to address issues which led to positive outcomes .
  • Interacted with utility customers to answer questions about new equipment and provide information on incentive programs.

Team Leader

Jack In The Box
Hayward, CA
07.2018 - 06.2019
  • Inspected stock to identify imperfections, assign grades and determine issues with production.
  • Delegated daily tasks to team members to optimize team productivity.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Communicated and coordinated with multiple departments to achieve top results.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
  • Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.

Education

High School Diploma -

Mount Eden High School
Hayward, Ca
06.2019

Skills

  • Client support
  • Issue resolution
  • Team supervision
  • Call center experience
  • Employee scheduling
  • Flexible schedule
  • Staff training and development
  • Fluent in Spanish/ English
  • Strong communication skills

Timeline

Energy Specialist

Staples And Associates
08.2019 - Current

Team Leader

Jack In The Box
07.2018 - 06.2019

High School Diploma -

Mount Eden High School
Kevin Chavez
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