Summary
Overview
Work History
Skills
Timeline
Generic

Kevin Cheek

Summary

Sales Focused, Team Driven, People Leader skilled with over three decades of progressive retail operations experience. Committed to operational excellence and people development. Ability to implement sales programs and processes designed to improve brand loyalty and customer satisfaction. Proven record of improving operational processes and achieving optimal profitability.

Overview

32
32
years of professional experience

Work History

Operations ASM

Lowes
03.2023 - Current
  • Oversees day-to-day business operations on sales floor by fostering professional relationships with associates and caring for customer concerns.
  • Works in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
  • Listens to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
  • Promotes energetic atmosphere with purpose to drive improvements in customer care and experiences, while improving on process metrics.

Store Director

Lowes Foods
09.2018 - 03.2023
  • Sales over $22 million annually.
  • Oversaw staffing and training, safety compliance, inventory control and financial functions.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Reported to district manager regarding store and staff issues, financial goals and sales.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Utilized information technology to record sales figures, for data analysis and forward planning.
  • Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Interacted well with customers to build connections and nurture relationships.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Store Manager

Lowes Foods
11.2017 - 09.2018
  • $26 million annually in sales.
  • Oversaw staffing and training, safety compliance, inventory control and financial functions.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Reported to district manager regarding store and staff issues, financial goals and sales.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Utilized information technology to record sales figures, for data analysis and forward planning.
  • Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Interacted well with customers to build connections and nurture relationships.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Store Manager

Lowes Foods
09.2016 - 11.2017
  • $10 million annually in sales. Oversaw staffing and training, safety compliance, inventory control and financial functions.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Reported to district manager regarding store and staff issues, financial goals and sales.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Utilized information technology to record sales figures, for data analysis and forward planning.
  • Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Interacted well with customers to build connections and nurture relationships.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Regional Field Merchandiser

Lowes Foods
02.2015 - 09.2016
  • Visited and oversaw 19 stores on a regular basis to collaborate with store managers to devise store layouts and establish aesthetic appeal.
  • Spearheaded the organizational 5S launch after successful pilot in prior role.
  • Conducted regular store audits to verify compliance with company policies.
  • Conducted the physical financial inventory process by partnering with third party counters(PICS, RGIS) and store teams to account for perpetual on hand balance.
  • Implemented sales strategies to generate leads and maximize profit margins.
  • Established strong vendor relationships to maintain and support business.
  • Generated weekly, monthly and quarterly sales reports to highlight milestones and activities.
  • Researched current industry trends and competitor activity to stay abreast of resources, technology and best practices.
  • Collaborated with store managers to determine best placement for merchandise displays.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Developed merchandising strategy to efficiently move overstock.
  • Developed visual merchandising plans and strategies to promote store offerings.
  • Created interior displays to promote products in alignment with corporate sales objectives.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.

Store Manager

Lowes Foods
02.2014 - 01.2015
  • $11 million annually in sales.
  • Piloted the 5S Program out of this store as test lab for new company organizational strategy. Company launch was successful due to our commitment to alignment goals.
  • Oversaw staffing and training, safety compliance, inventory control and financial functions.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Reported to district manager regarding store and staff issues, financial goals and sales.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Utilized information technology to record sales figures, for data analysis and forward planning.
  • Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Interacted well with customers to build connections and nurture relationships.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Store Manager

Lowes Foods
10.2006 - 02.2014
  • $10 million annually in sales.
  • Oversaw staffing and training, safety compliance, inventory control and financial functions.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Reported to district manager regarding store and staff issues, financial goals and sales.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Utilized information technology to record sales figures, for data analysis and forward planning.
  • Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Interacted well with customers to build connections and nurture relationships.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Store Manager

Lowes Foods
10.2004 - 10.2006
  • $10 million in sales annually.
  • Oversaw staffing and training, safety compliance, inventory control and financial functions.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Reported to district manager regarding store and staff issues, financial goals and sales.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Utilized information technology to record sales figures, for data analysis and forward planning.
  • Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Interacted well with customers to build connections and nurture relationships.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Store Manager

Lowes Foods
08.2000 - 10.2004
  • $13 million annually in sales. Successfully lead the store team through a major expansion remodel adding over $60k weekly to new sales growth.
  • Oversaw staffing and training, safety compliance, inventory control and financial functions.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Reported to district manager regarding store and staff issues, financial goals and sales.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Utilized information technology to record sales figures, for data analysis and forward planning.
  • Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Interacted well with customers to build connections and nurture relationships.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Store Manager

Lowes Foods
08.1998 - 08.2000
  • First assignment as Store Manager. Opened a brand new store from the ground up. Hired over 70 new employees to launch. $8 million annually in sales.
  • Oversaw staffing and training, safety compliance, inventory control and financial functions.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Reported to district manager regarding store and staff issues, financial goals and sales.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Utilized information technology to record sales figures, for data analysis and forward planning.
  • Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Interacted well with customers to build connections and nurture relationships.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

District Merchandiser- Center Store

Lowes Foods
06.1997 - 08.1998
  • Visited and oversaw 26 stores on a regular basis to collaborate with store managers to devise store layouts and establish aesthetic appeal.
  • Conducted regular store audits to verify compliance with company policies.
  • Conducted the physical financial inventory process by partnering with third party counters(PICS, RGIS) and store teams to account for perpetual on hand balance.
  • Implemented sales strategies to generate leads and maximize profit margins.
  • Established strong vendor relationships to maintain and support business.
  • Generated weekly, monthly and quarterly sales reports to highlight milestones and activities.
  • Researched current industry trends and competitor activity to stay abreast of resources, technology and best practices.
  • Collaborated with store managers to determine best placement for merchandise displays.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Developed merchandising strategy to efficiently move overstock.
  • Developed visual merchandising plans and strategies to promote store offerings.
  • Created interior displays to promote products in alignment with corporate sales objectives.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.

Co-Manager

Lowes Foods
01.1995 - 05.1998
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Performed regular reviews assessing each employee's performance and developed improvement plans.
  • Approved regular payroll submissions for employees.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Onboarded new employees with training and new hire documentation.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Improved safety procedures to create safe working conditions for workers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Produce Manager

Lowes Foods
01.1992 - 12.1994
  • Coached and mentored new team members.
  • Maintained produce area and kept produce storage area clean and sanitary.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Assisted customers with produce questions.
  • Planned attractive produce displays, using color and texture to enhance.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Maintained produce display, and prep and storage areas in clean and orderly condition.
  • Selected items for specials and marked down items to reduce losses.
  • Trimmed, washed and bundled produce.
  • Purchased produce following guidelines of marketing plan.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Skills

  • Project Management
  • Multi-Unit Supervisory Experience
  • Customer-Oriented
  • Best Practices Implementation
  • Avid Learner
  • Time Management and Organization
  • Communication and Interpersonal Skills
  • Teamwork and Collaboration

Timeline

Operations ASM

Lowes
03.2023 - Current

Store Director

Lowes Foods
09.2018 - 03.2023

Store Manager

Lowes Foods
11.2017 - 09.2018

Store Manager

Lowes Foods
09.2016 - 11.2017

Regional Field Merchandiser

Lowes Foods
02.2015 - 09.2016

Store Manager

Lowes Foods
02.2014 - 01.2015

Store Manager

Lowes Foods
10.2006 - 02.2014

Store Manager

Lowes Foods
10.2004 - 10.2006

Store Manager

Lowes Foods
08.2000 - 10.2004

Store Manager

Lowes Foods
08.1998 - 08.2000

District Merchandiser- Center Store

Lowes Foods
06.1997 - 08.1998

Co-Manager

Lowes Foods
01.1995 - 05.1998

Produce Manager

Lowes Foods
01.1992 - 12.1994

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Kevin Cheek