Kevin Chen
Seattle,WA
Summary
Hi, my name is Kevin Chen, and I am excited to apply for the Sales Associate position at BMW. With a strong background in hospitality, I have developed excellent communication and customer service skills that allow me to create genuine connections and provide a tailored experience. I admire BMW’s culture of innovation and premium service. BMW has always been one of my favorite brands. Although I do not have any sales associate experience, if I could work at one of the most passionate car brands, it’s going to bring out my hospitality and my knowledge to customers.
Overview
3
3
years of professional experience
Work History
Semi Truck Driver
Knight Transportation
Portland, Oregon
06.2025 - Current
- Communicated with dispatch to receive assignments and report issues.
- Maintained ongoing communications with operations center personnel to keep teammates informed.
Shift Supervisor
Dolar Shop
Bellevue, Washington
11.2022 - 05.2025
- Assisted in resolving customer inquiries and complaints promptly.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
High School Diploma -
Federal Way High School
Federal Way, WA07-2019
Languages
Chinese (Mandarin)
Native/ Bilingual
Timeline
Semi Truck Driver
Knight Transportation
06.2025 - Current
Shift Supervisor
Dolar Shop
11.2022 - 05.2025
High School Diploma -
Federal Way High School