JOSEFINA HERNANDEZ SOSA
New York,NY
Summary
Customer-focused Maitre D' with 2 years of fine dining experience and strong knowledge and interest in food and beverages. Establishes rapport with guests by providing exceptional hospitality to meet highest standards. Assesses and adapts to current practices to complete tasks faster and more efficiently and motivates teams to sustain exceptional levels of performance. Talented Hostess dedicated to maintaining strong customer loyalty with top-notch service. Organizes and stocks workstations to stay ready for any demand. Trained in food safety, allergy protocols and special dietary limitations. Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of training Motivated to learn.
Overview
7
7
years of professional experience
Work History
Front Desk Supervisor
Carmines Times Sqaure
08.2021 - Current
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Scheduled and assigned daily work and activities for team members.
- Oversaw front desk operations with eye for Carmines reputation, staff productivity, and operational efficiency.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Was able to push the door while maintaining guest control during our peak periods.
Kitchen Supervisor
Maison Kayser
09.2017 - 03.2020
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste
- Directed activities of team of skilled kitchen workers preparing and serving meals
- Set and oversaw weekly and special event menu plans.
Line Cook
Maison Kayser
07.2017 - 09.2017
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Created identical dishes numerous times daily with consistent care, attention to detail and quality
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal
- Collaborated with servers to collect information about specific customer desires and dietary needs
- Created identical dishes numerous times daily with consistent care, attention to detail and quality
Education
English Language And Literature -
La Guardia Community Colleague
Queens, NY07.2019
Bachelor of Computing - Computing
Universidad Catolica Nordestana, De Macoris REP
02.2017
High School Diploma - undefined
Aquilino Santos - San Francisco De Macoris REP
06.2014
Skills
- High-Volume Dining Menu Memorization Guest Inquiries
- Dining Room Monitoring Hospitality Management
- Problem-Solving Skills
- Staff Supervision
- Guest Amenities
- Guest Relations
- Shift Scheduling
- Maintaining Clean Work Areas
- POS System Operations
- Hospitality and Accommodation
- Safety and Security
Timeline
Front Desk Supervisor
Carmines Times Sqaure
08.2021 - Current
Kitchen Supervisor
Maison Kayser
09.2017 - 03.2020
Line Cook
Maison Kayser
07.2017 - 09.2017
English Language And Literature -
La Guardia Community Colleague
Bachelor of Computing - Computing
Universidad Catolica Nordestana, De Macoris REP
High School Diploma - undefined
Aquilino Santos - San Francisco De Macoris REP
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