Kevin Chin

- Provide exceptional customer service to taxpayers, assisting with inquiries regarding tax filings, audits, and benefit schemes.
- Explain complex tax and benefit systems to individuals with limited financial knowledge, ensuring they understood processes, payment options, and deadlines.
- Deliver information on a wide range of IRS programs, including filing procedures, audit processes, and payment solutions.
- Maintain accurate records of taxpayer interactions, ensuring compliance with IRS standards and procedures.

- Provided on-demand visual assistance to blind and low-vision customers from diverse backgrounds with clarity and accuracy.
- Delivered exceptional customer experiences by anticipating needs and adapting to various call types and situations.
- Upheld strict data privacy standards and confidentiality in all interactions.
- Adhered to company policies, procedures, and values while consistently demonstrating professionalism.
- Collaborated with team members, participated in team-building activities, and contributed to organizational growth.

Team Leadership:
- Supervised, mentored, and supported sales associates.
- Delegated tasks and responsibilities to team members.
- Conducted regular team meetings to communicate goals, updates, and performance feedback.
- Fostered a positive and productive work environment.

Sales and Operations:
- Assisted in creating and implementing sales strategies and promotions.
- Oversaw daily store operations, including opening and closing procedures.
- Ensured the store was well-stocked, organized, and visually appealing.

Compliance and Regulations:
- Ensured adherence to all state and local laws and regulations regarding the sale of THCa products.
- Verified customer identification and age as required by law.
- Maintained accurate records of sales, inventory, and compliance documentation.

Training and Development:
- Conducted training sessions for new hires and ongoing training for existing staff.
- Kept the team updated on new products, industry trends, and regulatory changes.
- Developed and maintained training materials and resources.

Took on emergency ad hoc assignment for Despensary and DR Smoke that involved being an IT consultant for a POS company (Sunfire) on transferring all data from affiliated stores in the company from one system to another.

Leadership and Management:
- Recruited, hired, and trained a team of 30+ members to uphold a strong standard of customer service that complied with Standard Operating Procedures.
- Fostered a productive work environment, promoting positive teamwork and staff engagement.
- Supervised and supported a diverse team of staff with performance evaluations and development workshops.

Operations:
- Used Excel to analyze daily reports to advance KPIs.
- Led workshops on new procedures and safety practices as well as updates to old ones.
- Oversaw day-to-day operations to ensure efficiency and effectiveness in plasma all collection processes.
- Implemented and monitor standard operating procedures (SOPs) to maintain high standards of safety, quality, and compliance.
- Optimized operational workflows to improve donor experiences and operational throughput.

Quality Assurance:
- Identified and resolved unsafe practices to ensure compliance with audits for entities such as OSHA, HIPAA, FDA, GHA, and CLIA.
- Ensured compliance with all federal, state, and local regulations, as well as CSL's internal policies and procedures.
- Conducted regular audits and inspections to maintain regulations and address any compliance issues proactively.

Finance:
- Reconciled, organized, and GL coded invoices for various vendors and suppliers.
- Managed the facility's budget, monitored financial performance, and implemented cost-control measures.
- Analyzed financial reports to identify opportunities for improvement and ensure financial goals are met.
- Processed payroll via Kronos.

Community:
- Represented CSL Plasma in the local community, building relationships and promoting the benefits of plasma donation.
- Participated in community events and outreach activities to raise awareness about plasma donation.

- Collaborated in team-based, Agile environment to accomplish objectives by deadlines.
- Reviewed code and debugged errors to improve performance.
- Participated in performance analysis, design, development and testing.
- Participated in requirements gathering and design development meetings.
- Developed Java and MySQL code for backend systems.

Unfortunately due to health issues with Covid-19 I had a short run with this company.