Kevin Chinen

Marketing Assistant

Elevate Marketing Solutions

Costa Mesa

01.2010 - 10.2016

Provided top-notch client support in a dynamic marketing firm
Conducted data entry and resolved website error codes for a seamless online presence
Answered customer inquiries via phone, email, and chat.
Developed strong relationships with customers by providing personalized assistance and support.
Resolved customer complaints promptly and efficiently.
Conducted regular follow-up calls with customers after resolving their issues.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Tracked orders from start to finish to ensure timely delivery of goods or services.
Provided accurate information about products and services to customers.
Implemented innovative methods for streamlining the customer service process.
Provided excellent customer service to resolve customer complaints in a timely manner.
Identified areas of improvement in customer service processes and suggested changes accordingly.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Provided exceptional customer service to ensure customer satisfaction.
Gathered customer feedback through surveys and used the data to improve customer service.
Identified opportunities for upselling additional products or services based on customer needs.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.