Kevin Clement
Plano
Summary
Dynamic professional with extensive experience in golf course operations and customer service, notably at Caddiemaster. Excelled in enhancing player satisfaction and streamlining billing processes, demonstrating exceptional communication skills and proficiency in POS systems. Achieved significant improvements in efficiency and customer retention through dedication and teamwork.
Overview
6
6
years of professional experience
Work History
Caddie
Caddiemaster
10.2023 - Current
- Maintained smooth pace of play for golfers on course.
- Cleaned and maintained balls, clubs, and course amenities.
- Assisted players in improving game play.
- Carried two bags of clubs for full 18-hole rounds of golf.
- Determined distances to pins and advised players on proper clubs and methods.
- Predicted wind speeds and read green slopes to suggest appropriate approaches to players.
- Supported successful charity events, pro-ams, and tournaments by pr.
- Promoted a positive golfing experience with attentive customer service and genuine enthusiasm for the sport.
Customer Service / Accounts Receivable Rep
Golf Time Dba Team Golf
06.2022 - 10.2023
- Streamlined billing processes for improved efficiency and reduced errors.
- Reduced outstanding receivables by diligently following up on overdue payments.
- Collaborated with sales and finance teams for accurate invoicing and dispute resolution.
- Supported financial forecasting efforts by providing accurate data on expected collections and potential bad debt writeoffs.
- Assisted with month-end close procedures, enabling timely financial reporting.
- Communicated with customers to identify and resolve outstanding payments.
- Maintained strong client relationships through clear communication and timely resolution of disputes.
- Ensured timely collection of payments with consistent follow-up on outstanding invoices.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
Outside Service Attendant
Arcis Golf
07.2020 - 06.2022
- Contributed to a well-maintained facility by performing routine maintenance tasks on golf carts and equipment.
- Enhanced customer satisfaction by efficiently greeting and assisting guests upon arrival at the golf course.
- Maintained cleanliness of golf carts, ensuring a positive experience for all patrons.
- Supported pro shop staff in maintaining accurate records of inventory, club rentals, and other essential items.
- Improved guest experiences by promptly addressing any issues or concerns related to the outside services area.
- Assisted event coordinators in setting up tournaments or special functions at the course, ensuring a successful outcome for all parties involved.
- Promoted a friendly atmosphere by engaging in conversation with members and guests about current events or other relevant topics.
Outside Service Attendant
Sulphur Springs Country Club
09.2018 - 06.2020
- Contributed to a well-maintained facility by performing routine maintenance tasks on golf carts and equipment.
- Enhanced customer satisfaction by efficiently greeting and assisting guests upon arrival at the golf course.
- Maintained cleanliness of golf carts, ensuring a positive experience for all patrons.
- Supported pro shop staff in maintaining accurate records of inventory, club rentals, and other essential items.
- Ensured proper storage of guest belongings by securely organizing clubs in the bag room or other designated areas.
- Provided exceptional customer service while assisting guests with loading and unloading their golf bags onto carts.
- Built trustful relationships with customers to encourage return visits.
- Facilitated effective communication between pro shop staff, groundskeepers, and outside service attendants to ensure optimal operation conditions.
- Fostered a positive work environment by maintaining open lines of communication with coworkers and supervisors, addressing any concerns or issues as they arose.
Education
North Hopkins High School
Sulphur Springs, TX05.2020
Skills
- Patience and perseverance
- Physical fitness
- Professionalism and discretion
- Goal setting assistance
- Equipment management
- Weather conditions analysis
- Golf etiquette
- Customer assistance
- Time management
- Customer service
- Team collaboration
- Effective communication
- Cash handling
- Crowd management
- Golf terminology
- Data entry
- Self motivation
- Guest relations
- POS systems
Timeline
Caddie
Caddiemaster
10.2023 - Current
Customer Service / Accounts Receivable Rep
Golf Time Dba Team Golf
06.2022 - 10.2023
Outside Service Attendant
Arcis Golf
07.2020 - 06.2022
Outside Service Attendant
Sulphur Springs Country Club
09.2018 - 06.2020
North Hopkins High School
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