KEVIN Clements

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Directed dispatching, routing, and tracking of Number fleet vehicles.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

*Helped Medicare beneficiaries enroll in Medicare Part D drug plans, Medicare advantage plans, and state of Michigan Medicaid benefits. Routinely in touch with MDHHS and Social Security Administration regarding LIS and MSP applications

*Implemented volunteer program to help with meals on wheels, helping staff with routine kitchen tasks,and checking in seniors for daily lunches

*Recruited and retained new volunteers

*Scheduled monthly schedules for volunteers to fill in daily meal routes at all 3 Senior Centers

*Backed up cooks and site coordinators when we were short handed or out on vacation

• Served in a multi faceted role filling in for staff members in many county departments helping with clerical tasks in prosecuting attorneys office\treasurer\veterans affairs\building and maintenance department.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Assisted coworkers and staff members with special tasks on daily basis like sending out juror questionnaires\dog license renewals\ maintaining county government fleet program and other tasks deemed necessary.

• Removed existing flooring materials and prepared area for installation of new products.
• Removed standing water from basements in homes\condominiums and cottages.
• Operated hand and power tools such as dehumidifiers, air movers and water meters.
• Performed carpet cleaning and stain removal tasks using recommended products.
• Drove company-owned vehicles to residential and commercial project locations to complete carpet installations.
• Utilized personal protective equipment to prevent exposure to fumes and hazardous substances.

• Followed safety regulations to maintain safe work environment.
• Improved package handling efficiency by implementing proper sorting and organizing techniques.
• Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
• Reduced damage rates for packages through careful handling and adherence to safety protocols.
• Assembled, sealed, and loaded packages into correct trucks.
• Loaded and unloaded materials onto and off of trucks for fast shipment.
• Lifted and carried packages weighing up to 70 pounds.

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.