Kevin Cobb
Springfield
Summary
Experienced in customer service and claims processing with strong critical thinking and problem-solving skills. Proven ability to manage multiple projects simultaneously while maintaining clear communication and collaboration. Focused on providing superior customer service and maintaining positive customer relationships. Ready to leverage expertise in a new role contributing to team success and growth.
Overview
19
19
years of professional experience
Work History
Produce Deparment Leader
Kroger
Dayton, OH
09.2025 - Current
- Led team in following operational standards through process optimization and workflow management.
- Implemented inventory control measures to reduce shrink and improve stock availability.
- Coordinated scheduling and staffing to meet customer demand during peak hours effectively.
Produce Department Assistant Leader
Kroger
Dayton, OH
04.2025 - 08.2025
- Served as a liaison between the department head and other staff members by relaying important messages accurately and promptly.
- Provided exceptional customer service by addressing concerns promptly and professionally, leading to increased satisfaction levels.
Water Claims Representative
Accuserve
Springfield, OH
03.2023 - 04.2025
- Processed and analyzed customer claims with accuracy and attention to detail.
- Maintained accurate records of all communications with customers.
- Ensured compliance with federal, state, and company regulations related to claims processing.
- Documented detailed notes about each interaction with the customer.
- Managed a high volume of incoming calls from customers, providing excellent customer service.
Produce Department Manager
Kroger
Denver, CO
01.2020 - 12.2022
- Lead with compassion during a global pandemic.
- Achieve department goals; sales, freshness, and customer satisfaction, by cultivating a knowledgeable team via training and development, maintaining sanitation standards, and proper in-stock.
- Build a nurturing community with loyal shoppers through the anticipation and delivery of varied needs and special ordering.
Produce Department Manager
Kroger
Greater Dayton, OH
02.2014 - 12.2019
- Serve as a liaison to ensure Kroger brand standards, marketing initiatives, and key performance indicators are achieved.
- Consistently yield $80K in weekly sales through effectively managing P&L, overbuy, in-stock levels, and vendor relationships.
Produce Department Assistant Manager
Kroger
Greater Dayton, OH
06.2008 - 01.2014
- Built customer loyalty through fostering strong relationships by advocating for needs and demonstrating product knowledge.
- Executed seasonal merchandising and operating initiatives.
- Implemented leadership expectations to the team to ensure workflows are managed to meet department standards.
Merchandising Clerk
Kroger
Greater Dayton, OH
11.2006 - 06.2008
- Manage weekly scheduling and properly align talent with fitting priorities in accordance with operating budgets.
Education
High School Diploma -
Springfield North
Springfield North, OH01-2007
Skills
- Customer service
- Professional demeanor
- Critical thinking
- Problem-solving
- Time management
- File management
- Provide clear two-way communication
- Manage several projects simultaneously
- Teamwork and collaboration
- Adaptability and flexibility
TRANSFERABLE SKILLS
Operations, Ability to quickly identify priorities, set expectations, and manage several projects simultaneously. Communication, Provide clear two-way communication that cultivates unified and productive teams that yield sales results. Customer Service, Anticipate needs and provide ample solutions.
Timeline
Produce Deparment Leader
Kroger
09.2025 - Current
Produce Department Assistant Leader
Kroger
04.2025 - 08.2025
Water Claims Representative
Accuserve
03.2023 - 04.2025
Produce Department Manager
Kroger
01.2020 - 12.2022
Produce Department Manager
Kroger
02.2014 - 12.2019
Produce Department Assistant Manager
Kroger
06.2008 - 01.2014
Merchandising Clerk
Kroger
11.2006 - 06.2008
High School Diploma -
Springfield North