Kevin Coelho
Manager
Norfolk,United States
Summary
Results-driven professional providing executive support and leading teams to streamline business operations. Highly organized with a keen eye for detail, adept at managing multiple tasks and priorities. Skilled in trend analysis, problem-solving, and delivering strategic recommendations. Proficient in recruiting, training, office management, accounting, database management, vendor negotiations, and ensuring customer satisfaction and retention. Acknowledged for outstanding customer service, collaborative teamwork, social media growth, and consistent revenue increase.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations / General Manager
Mosquito Squad
Norfolk, VA
07.2020 - 09.2024
- Directed all aspects of staff recruitment, training, and retention processes.
- Coordinated with other departments to ensure efficient use of resources, including personnel and materials.
- Managed daily operations across multiple divisions in order to achieve organizational objectives.
- Analyzed market trends, customer feedback, and competitor activities to develop strategies for increasing sales revenue.
- Established KPIs for tracking performance metrics across departments.
- Monitored customer service levels to ensure satisfaction targets were being met or exceeded.
- Developed and implemented strategic business plans to maximize profitability and optimize productivity.
Operations Manager
1-800-GOT-JUNK?
Virginia Beach, VA
09.2018 - 07.2020
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
First Assistant Manager
Hardees
Virginia Beach, VA
08.2017 - 09.2018
- Assisted store manager in hiring and training new employees.
- Supervised staff to ensure efficient operation of the store.
- Ensured compliance with company policies, procedures, safety rules, and regulations.
- Coordinated inventory management processes including ordering, stocking and tracking supplies.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Maintained cleanliness of the store environment by performing daily walkthroughs and inspections.
Course Coordinator
United States Marine Corps
Virginia Beach, VA
11.2015 - 08.2017
- Achieved status of military-trained senior instructor through specialized courses.
- Conducted educational programs, reaching over 400 students.
- Created a comprehensive curriculum encompassing over 60 lessons.
- Monitored academic program progress through varied evaluative methods.
- Evaluated instructor performance post-semester.
- Produced detailed records reflecting class participation, evaluations, and remarks.
Intelligence Analyst Chief
United States Marine Corps
Okinawa, Japan
11.2012 - 11.2015
- Supported host country training and development initiatives globally.
- Managed daily production updates for classified and open-source intelligence summaries.
- Facilitated operational planning for intelligence operations.
- Analyzed data regarding hostile force deployments and strategies.
- Assessed and compiled vital information for senior staff.
- Established ties between local and international suspects to uncover criminal networks.
- Identified and evaluated critical information from various sources, such as human intelligence, open-source intelligence, imagery intelligence, signals intelligence and geospatial intelligence.
0311 - Infantryman
United States Marine Corps
Jacksonville, NC
01.2008 - 11.2012
- Earned numerous accolades for consistent excellence.
- Managed equipment and readiness for multiple deployments.
- Enhanced emergency preparedness measures through strategic initiatives.
- Conducted comprehensive trainings on weapons systems, improving team safety.
- Engineered defense structures to prevent hostile attacks.
- Contributed to tactical planning sessions, determining mission objectives.
- Directed responsibilities and duties of junior enlisted personnel.
- Managed multi-million dollar inventories efficiently, ensuring zero losses.
- Conducted training exercises to ensure proficiency in basic infantry skills.
- Assisted with the maintenance of weapons, equipment and vehicles.
Education
High school diploma - Electrical
High School Diploma -
Skills
- Human Resources Management
- Cross-functional team leadership
- Team training and development
- Customer Relationship Management
- Advertising and marketing
- Business Development
- Sales
- Labor Cost Controls
- Multi-unit Operation Management
- Analytical Skills
- Networking abilities
- Problem Resolution
- Motivation
Certification
- Certified Military Instructor: Certified through the United States Marine Corps for instructing at the basic and senior level
- Commercial Pesticide Applicator License June 2024: Certified through Virginia Department of Agriculture and Consumer Services (VDACS)
- TWIC Card: Certified through Transportation Security Authority (TSA)
- Notary Public for the Commonwealth of Virginia
- Driver License: Valid in the state of Virginia
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsTeam Building / Company RetreatsStock Options / Equity / Profit SharingWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations / General Manager - Mosquito Squad
07.2020 - 09.2024
Operations Manager - 1-800-GOT-JUNK?
09.2018 - 07.2020
First Assistant Manager - Hardees
08.2017 - 09.2018
Course Coordinator - United States Marine Corps
11.2015 - 08.2017
Intelligence Analyst Chief - United States Marine Corps
11.2012 - 11.2015
0311 - Infantryman - United States Marine Corps
01.2008 - 11.2012
Diman Regional Vocational Technical High School - High school diploma, Electrical
BMC Durfee High School - High School Diploma,
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