Allison Landoni
Lake Havasu City,AZ
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Case Aide
State of Arizona, Department of Child Safety
Lake Havasu City , AZ
08.2022 - Current
- Backed up social workers with running daycare, facilitating client groups and assisting with foster care.
- Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Worked with care team to assess client needs and discuss collaborative treatment efforts.
- Maintained confidentiality through stringent handling of charts and data.
- Used job-related software to compose or prepare correspondence, case notes and technical reports
- Participated in ongoing training to maintain license and enhance knowledge of relevant mental health topics.
Skilled Nursing Office Coordinator
Havasu Regional Medical Center
Lake Havasu City , AZ
01.2017 - 08.2022
- Explained various admission forms and policies, acquiring signatures for consent.
- Counseled patients on potential financial liabilities and payment requirements.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Collaborated with clinical and administrative staff to meet patient needs.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various hospital policies and procedures.
- Recommended solutions related to denials and proposed procedural changes to manager.
Patient Access Team Lead
Havasu Regional Medical Center
Lake Havasu City , AZ
02.2015 - 01.2017
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Communicated financial obligations to patients and collected fees at time of service.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Stayed current on community-based resources and services useful to patients.
Head Cashier
Lowes Home Improvment
Lake Havasu City , AZ
02.2013 - 02.2023
- Prepared cash deposits and balanced store safe for opening and closing of business.
- Maintained work area and kept cash drawer organized.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
Education
High School Diploma -
Lake Havasu High School
Lake Havasu City, AZ05.2008
Skills
- Collaboration and Teamwork
- Report Preparation
- Electronic Medical Record Software
- Data Collection and Entry
- Attention to Detail
- Quality Assurance
- Multitasking and Organization
Timeline
Case Aide
State of Arizona, Department of Child Safety
08.2022 - Current
Skilled Nursing Office Coordinator
Havasu Regional Medical Center
01.2017 - 08.2022
Patient Access Team Lead
Havasu Regional Medical Center
02.2015 - 01.2017
Head Cashier
Lowes Home Improvment
02.2013 - 02.2023
High School Diploma -
Lake Havasu High School
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