Summary
Overview
Work History
Education
Skills
Skillsets
Timeline
Generic

Kevin Collins

Barrington,IL

Summary

Dedicated and resourceful manager with a focus on establishing a strong foundation for customer service and digital experience through effective account management. Proven leader and problem-solver committed to streamlining operations, reducing costs, and promoting organizational efficiency. ACSM-certified, with a strong emphasis on managing service delivery, ensuring financial performance, customer satisfaction, account growth, and customer retention.

Overview

21
21
years of professional experience

Work History

Siemens (Building Technology) Associate Client Service Manager

Siemens
05.2018 - Current
  • Provided customer support and monitored client contracts to ensure proficient performance and contract renewal
  • Assist with customer service maintenance planning
  • Furnish quotes and services for contracted customers.
  • Currently 6 years of experience as a Siemens Associate Client Service Manager. Monitoring customer contracts to ensure targets and goals are met. Responsible for scheduling maintenance, providing deficiency repair quoting, and assisting with contract renewal.

Construction Laborer

Warman Construction Carpentry
06.2014 - 08.2017
  • Utilized broad skills in construction to participate in site preparation, building processes, and communication with the site supervisor to complete project objectives.

Hospital Corpsman Second Class

U.S. Navy Active Duty
09.2003 - 04.2014
  • Fleet Marine Force Corpsman
  • Lead Company Corpsman for Fox Co
  • 2nd BN 3rd Marines.
  • Administered life-saving interventions, including airway management and hemorrhage control, during high-stress combat situations.
  • Developed and deployed triage skills and delivered optimal emergency care in combat environments.
  • Delivered emergency medical treatment at point of wounding on combat battlefields.
  • Established field medical stations to provide triage and stabilization services during large-scale operations.
  • Trained teams on emergency situation preparedness and integration of tactical planning, equipment maintenance and weapon use.

Education

Hospital Corps School, Field Medical Service School, Advanced X-Ray Technician School, Radiographic Procedures, Radiographic Physics, Radiographic Exposure, Anatomy and Physiology, Medical Ethics and Law -

NAVAL SCHOOL OF HEALTH SCIENCES

Bachelor’s Degree in Business -

Judson University
01.2023

Associate Degree in Healthcare Office Management -

William Rainey Harper College
01.2016

Skills

  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Excellent Communication
  • Customer service expert

Skillsets

  • Management/Supervision
  • Extensive Training
  • Records Management
  • Customer Service
  • Database Management
  • Scheduling/Planning
  • OSHA/EPA Regulations
  • Data Collection/Analysis
  • Industrial Health
  • Communication
  • Customer Retention
  • Customer Satisfaction
  • Organization Skills
  • Service Contracts
  • Service-Level Agreements (SLA)
  • Statutory Accounting Principles (SAP)

Timeline

Siemens (Building Technology) Associate Client Service Manager

Siemens
05.2018 - Current

Construction Laborer

Warman Construction Carpentry
06.2014 - 08.2017

Hospital Corpsman Second Class

U.S. Navy Active Duty
09.2003 - 04.2014

Hospital Corps School, Field Medical Service School, Advanced X-Ray Technician School, Radiographic Procedures, Radiographic Physics, Radiographic Exposure, Anatomy and Physiology, Medical Ethics and Law -

NAVAL SCHOOL OF HEALTH SCIENCES

Bachelor’s Degree in Business -

Judson University

Associate Degree in Healthcare Office Management -

William Rainey Harper College

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Kevin Collins