Kevin Collins
Florence,MS
Summary
Dynamic 911 Dispatch Supervisor with extensive experience at the Florence Police Department, excelling in call prioritization and effective communication. Proven track record of enhancing team performance through training and implementing quality assurance protocols, resulting in improved response times and operational efficiency. Committed to public safety and fostering collaboration among emergency service providers.
Experienced with emergency response coordination and effective communication during crises. Utilizes advanced problem-solving skills to manage high-stress situations efficiently. Knowledge of emergency protocols and proficient at maintaining calm under pressure.
Professional, experienced, and prepared public safety communicator with strong focus on team collaboration and achieving results. Excels in high-pressure environments, ensuring accurate and swift information relay. Strong skills in multi-tasking, problem-solving, and clear communication. Reliable and adaptable, consistently meeting changing needs and priorities.
Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.
Overview
18
18
years of professional experience
1
1
Certification
Work History
911 Public Safety Telecommunicator
Rankin County Sheriff's Department
02.2022 - Current
- Responded to emergency calls, assessing situations and dispatching appropriate resources efficiently.
- Operated multi-line phone systems, ensuring clear communication with callers and responders.
- Maintained accurate records of incidents and responses using computer-aided dispatch systems.
- Provided critical information to first responders, enhancing situational awareness during emergencies.
- Trained new telecommunicators on protocols, procedures, and system operations for effective performance.
- Collaborated with law enforcement agencies to coordinate response efforts during major incidents.
- Promoted a positive work environment by actively collaborating with colleagues to share knowledge and provide mutual support.
- Achieved high levels of proficiency in multitasking by managing phones, radios, computers, and other equipment simultaneously under pressure.
- Provided exceptional customer service to callers, addressing their needs promptly and professionally.
- Reduced stress for callers by maintaining a calm demeanor and providing clear instructions during crisis situations.
- Supported fellow telecommunicators during high-stress situations, contributing to overall team success.
- Participated in regular training sessions to stay updated on industry best practices and maintain certification requirements.
- Maintained high levels of situational awareness by monitoring local news and weather updates to anticipate potential emergency situations.
- Served as an essential link between various emergency services providers, ensuring rapid deployment of necessary assistance during crises.
- Ensured public safety by swiftly dispatching appropriate resources to the scene of incidents.
911 Dispatch Supervisor
Florence Police Department
05.2015 - 02.2022
- Supervised dispatch operations, ensuring timely response to emergencies and effective resource allocation.
- Trained and mentored new dispatchers, enhancing team performance and operational efficiency.
- Implemented quality assurance protocols for call handling, improving accuracy in incident reporting.
- Coordinated communication between law enforcement agencies, optimizing information flow during critical incidents.
- Led team meetings to review performance outcomes, fostering a culture of continuous improvement among staff.
- Established standard operating procedures for emergency calls, ensuring compliance with departmental policies and best practices.
- Adapted quickly to unexpected challenges or changes in workload demands while maintaining a calm demeanor under stress.
- Oversaw scheduling for the 911 Dispatch Center, ensuring optimal staffing levels during peak hours and special events.
- Enhanced dispatcher training program, resulting in increased efficiency and reduced errors.
- Conducted regular equipment audits, ensuring all technology was functional and up-to-date for effective call handling capabilities.
- Maintained high-quality records management system to support ongoing operations as well as after-action reporting requirements.
- Coordinated timely responses to critical incidents by effectively managing staff resources under pressure-filled circumstances.
- Streamlined workflow processes to optimize resource allocation during high-pressure situations.
- Increased dispatcher job satisfaction through recognition programs and promoting professional development opportunities.
- Facilitated efficient communication between dispatchers and first responders, leading to faster response times during emergencies.
- Implemented regular performance evaluations, providing constructive feedback to team members for continuous improvement.
- Implemented new policies procedures as needed based on lessons learned from past experiences or evolving industry standards ensuring the most effective approach possible within our emergency communications center.
- Served as a mentor and resource to junior dispatchers, fostering professional growth and development within the team.
- Developed and maintained strong relationships with local emergency service providers to ensure seamless cooperation during crisis situations.
- Ensured accurate information dissemination by maintaining up-to-date knowledge of jurisdictional maps, policies, and procedures.
- Assisted callers in emergency situations with appropriate information and support.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
911 Dispatcher
Mendenhall Police Department
01.2012 - 05.2015
- Coordinated emergency responses by effectively communicating with law enforcement and first responders.
- Monitored multiple communication channels to ensure timely dispatch of services.
- Operated advanced dispatching software to log incidents and manage resource allocation.
- Maintained accurate records of all calls while ensuring compliance with department protocols.
- Trained new dispatch staff on procedures and use of communication systems, enhancing team efficiency.
- Provided critical support during high-pressure situations, facilitating quick decision-making processes.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Read system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
911 Dispatcher
Yazoo County E-911
06.2011 - 03.2012
- Implemented process improvements that increased response times for emergency calls within the department.
- Developed and maintained positive relationships with community members, fostering trust and collaboration in public safety initiatives.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Answered calls from automatic routing system and took basic information from callers.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
- Maintained up-to-date knowledge of local geography and jurisdiction boundaries to ensure accurate dispatching of emergency services personnel.
- Followed established protocols for professional handling of emergency situations.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
911 Dispatcher
Flowood Police Department
08.2009 - 06.2011
- Increased situational awareness among responding units through timely updates on evolving incident conditions.
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
- Consistently met or exceeded departmental standards for call handling time, contributing to an optimized emergency response system.
- Reduced errors in dispatch process by meticulously documenting call details and resource allocation.
- Participated in ongoing professional development opportunities to stay current on industry best practices and emerging technologies within the field of emergency communications.
- Coordinated multi-agency responses during large-scale incidents, ensuring smooth inter-agency collaboration and optimal resource utilization.
- Utilized advanced technology systems for accurate tracking and monitoring of dispatched units in real-time scenarios.
- Coordinated multi-agency responses for large-scale emergencies, ensuring timely support and resource allocation.
- Supported emotional well-being of callers, providing reassurance and instructions until help arrived.
911 Dispatcher
Hinds County Sheriff's Office
06.2007 - 07.2008
- Provided on-the-job training and coaching to develop new dispatchers.
- Contributed to public safety initiatives by accurately relaying critical information regarding potential threats or hazards during emergencies.
- Supported efficient response efforts with effective triage of emergency situations, ensuring proper allocation of resources.
- Improved dispatcher training programs to enhance overall performance and accuracy in high-pressure situations.
Education
GED -
Yazoo City High School
Yazoo City, MSSkills
- Call prioritization
- Professionalism and integrity
- Public safety awareness
- Stress tolerance
- Incident documentation
- Emergency management
- Information gathering
- Memory retention
- Teamwork and collaboration
- Problem-solving
- Prioritizing situations
- Attention to detail
- Listening skills
- Problem-solving abilities
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Active listening
- Effective communication
- Verbal and written communication
- Decision-making
- Dispatch coordination
- Computer-aided dispatching
- CPR and first aid
- NCIC database
- Public safety telecommunicator (PST)
- Flexible schedule
Accomplishments
- Supervised team of 10 staff members.
Certification
- CTO - Communications Training Officer
- PST - Public Safety Telecommunicator
- C.I.T. Training - 2 months
- Hostage Negotiations and Talk Tactics Training
- Dispatch Supervisor Training
- ICS Training
- Legal Liability and Stress Management Training
Timeline
911 Public Safety Telecommunicator
Rankin County Sheriff's Department
02.2022 - Current
911 Dispatch Supervisor
Florence Police Department
05.2015 - 02.2022
911 Dispatcher
Mendenhall Police Department
01.2012 - 05.2015
911 Dispatcher
Yazoo County E-911
06.2011 - 03.2012
911 Dispatcher
Flowood Police Department
08.2009 - 06.2011
911 Dispatcher
Hinds County Sheriff's Office
06.2007 - 07.2008
GED -
Yazoo City High School