Kevin Colon
Orlando
Summary
Dynamic interior installer with a proven track record at Intermark Design, excelling in woodworking and client communication. Delivered high-quality installations on time, enhancing customer satisfaction. Adept at problem-solving and collaborating with teams to exceed expectations, ensuring each project met stringent quality standards and client visions.
Overview
7
7
years of professional experience
Work History
Interior Installer
Intermark Design
01.2023 - Current
- Enhanced client satisfaction by providing high-quality interior installations in a timely manner.
- Completed interior installation projects on time and within budget, ensuring customer satisfaction.
- Provided outstanding craftsmanship by meticulously executing each task according to design specifications and industry standards.
- Solved complex spatial challenges by creating innovative design solutions tailored to each client''s specific needs.
- Managed multiple interior installation projects simultaneously, maintaining efficiency and organization.
- Exceeded client expectations by consistently delivering high-quality finished products that met or surpassed their desired vision for the space.
- Developed strong relationships with vendors, securing the best quality materials at competitive prices.
- Coordinated with other tradesmen on-site to ensure smooth workflow and minimize disruptions during the installation process.
- Collaborated with designers to create functional and aesthetically pleasing spaces for clients.
- Maintained a safe work environment by adhering to safety protocols and promptly addressing any hazards or concerns.
Dispatcher
Logistics LLC
10.2022 - 01.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Customer Services
Amazon
01.2022 - 10.2022
- Took entrepreneurial approach to enable technical expertise of customer services organization.
- Completed reports detailing daily actions, customer services issues, and notable incidents.
- Supervised work teams and motivated individuals to meet goals and objectives through stellar customer services.
- Provided customized customer services, tracking customer experience management fulfillment.
- Delivered excellent customer services, promptly addressing concerns and questions.
- Played key role in implementation of new distribution programs, improving customer services and satisfaction.
- Facilitated smooth migrations of customer services between platforms, minimizing impacts on end-users'' experiences.
Door Installer
TCR
08.2018 - 01.2022
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
- Collaborated with team members to ensure smooth workflow and successful project completion.
- Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
Education
Welding
Florida Technical College
Orlando, FLHigh School Diploma -
East Ridge High School
Clermont, FL06.2016
Skills
- Woodworking expertise
- Power tool usage
- Hand tool operation
- Furniture assembly
- Client communication
- Window treatment installation
- Teamwork
- Problem-solving
- Excellent communication
- Organizational skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Interior Installer
Intermark Design
01.2023 - Current
Dispatcher
Logistics LLC
10.2022 - 01.2023
Customer Services
Amazon
01.2022 - 10.2022
Door Installer
TCR
08.2018 - 01.2022
Welding
Florida Technical College
High School Diploma -
East Ridge High School
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