Kevin Cooper
Pickerington,OH
Summary
Encouraging team leader and analytical problem-solver with a unique set of skills contributing to effective team building, leadership, and motivation. Exceptional customer relations aptitude and relationship-building skills for establishing strong connections with clients. Proficient in independent decision-making and sound judgment, consistently making positive impacts on company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost overall performance.
Overview
8
8
years of professional experience
Work History
Food and Beverage Team Leader
Target
Columbus, OH
09.2024 - Current
- Lead, train, and develop a team of 20+ across licensed Starbucks store and grocery departments.
- Arrange attractive displays of merchandise as per current sales promotions and planograms.
- Forecast supply and demand requirements to place orders for Starbucks and the produce department.
- Write both schedules to meet business needs.
- Partner with vendors to ensure in-stock presentations.
- Use key metrics to address gaps in routines and effectively fill the sales floor and meet guest needs.
Service and Engagement Team Leader
Target
Columbus, OH
06.2022 - 09.2024
- Stay calm, collected, and logical during stressful moments to identify and implement optimal solutions.
- Resolve customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
- Lead employee relations through effective communication, coaching, training and development.
- Evaluate employee performance between 20-25 team members, increasing quality of work and employee motivation.
- Partner with Executive Team Leader and Store Director to create prototypes of new designs and training materials.
- Adjust job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Guest Advocate
Target
Columbus, OH
07.2019 - 06.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Trained new personnel including Team Leaders regarding company operations, policies and services.
ClickList Clerk
Kroger
Monroe, OH
07.2017 - 08.2020
- Addressed customer complaints and requests by resolution or escalation.
- Read Labels, obtained merchandise from shelves and processed incoming orders.
- Monitored guest orders and processed specific receipts.
- Alerted supervisor to product non-conformances such as insufficient item counts, location errors and product damage.
- Interacted with guests in friendly and knowledgeable way.
- Supervised and trained new staff in performing census.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Education
High School Diploma -
Summit Country Day
Cincinnati, OHSkills
- Teambuilding
- Decision-Making
- Flexible and Adaptable
- Multitasking Abilities
- Excellent Communication
- Planning and Coordination
- Organization and Time Management
- Problem-Solving
- Good Telephone Etiquette
- Dependable and Responsible
Accomplishments
Recognized for growing guest connection score by 30%
Recognized for increasing sales comp by 10%
Timeline
Food and Beverage Team Leader
Target
09.2024 - Current
Service and Engagement Team Leader
Target
06.2022 - 09.2024
Guest Advocate
Target
07.2019 - 06.2022
ClickList Clerk
Kroger
07.2017 - 08.2020
High School Diploma -
Summit Country Day