Kevin Cooper
1808 Tom Joye Rd,SC
Summary
Dynamic leader with expertise in operations management and strategic planning, formerly at Shoneys. Excelled in customer relations and business development, driving a 20% increase in revenue. Skilled in relationship building and financial management, fostering team collaboration and achieving business growth. Proven track record in enhancing client engagement and optimizing operational efficiency.
Business professional prepared for this role, bringing wealth of experience in strategic planning and operational management. Delivered impactful results through effective leadership and resource optimization. Focused on fostering team collaboration and achieving exceptional outcomes with adaptability and reliability. Skilled in financial management, strategic growth, and customer relations.
Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Overview
13
13
years of professional experience
Work History
Owner
TUPHAT Enterprises
02.2025 - Current
- Managed daily operations to ensure efficient service delivery.
- Developed marketing strategies to increase brand awareness and customer engagement.
- Cultivated relationships with suppliers to optimize product sourcing and inventory management.
- Implemented cost-effective practices to enhance overall profitability of business operations.
- Analyzed market trends to identify opportunities for new product offerings.
- Streamlined operational processes, reducing turnaround times for customer orders.
- Oversaw financial transactions and maintained accurate bookkeeping records for the enterprise.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Bartender
Last Call
07.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Business Teacher
Riverwalk Academy
08.2023 - 08.2024
- Enhanced classroom efficiency using technology tools such as online grading systems, digital presentations, and collaborative software platforms.
- Increased student comprehension by incorporating real-world examples and case studies into lesson plans.
- Improved student writing abilities through targeted feedback on assignments, demonstrating clear expectations for improvement.
- Prepared students for future careers by emphasizing practical applications of business topics such as marketing, finance, and management strategies.
- Assessed student progress effectively by designing and administering comprehensive exams, quizzes, and projects.
- Evaluated course effectiveness regularly by soliciting feedback from both students and peers in order to make necessary improvements for optimal learning outcomes.
- Boosted student morale by creating a positive classroom environment that encouraged collaboration and open communication.
- Organized guest speaker events featuring industry professionals to provide real-life insights into various business fields for students'' benefit.
- Developed customized curricula for diverse learning needs, resulting in improved student performance and engagement.
- Mentored students on career options within the business field, including internships, job opportunities, and further education pathways.
- Promoted critical thinking skills among students by challenging them to analyze complex scenarios and make informed decisions based on evidence from multiple sources.
- Collaborated with colleagues to develop cross-curricular projects that connected business concepts to other subjects, fostering interdisciplinary understanding among students.
- Implemented differentiated instruction techniques to accommodate diverse learning styles and ensure every student''s success in grasping course material.
- Enhanced students'' research skills with guided instruction on proper citation techniques and source evaluation methods.
- Utilized various technology tools and platforms to enhance student learning.
- Compiled, administered and graded examinations to assess student learning and identify individuals likely to need assistance.
- Served on academic or administrative committees related to institutional policies, departmental matters and academic issues.
- Encouraged students to think critically and develop problem-solving skills.
- Participated in student and faculty events to highlight program offerings, engage students and increase profile on campus.
- Selected, organized and distributed materials and supplies to meet classroom instructional needs.
- Led group discussions and activities to stimulate student learning.
- Maintained regularly scheduled hours in order to assist and advise students on class, program, academic, and vocational plans.
- Encouraged student participation and provided feedback to improve student performance.
Restaurant Owner
Cooper Foods LLC
01.2020 - 12.2023
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Supervised daily activities of restaurant and [Number] employees.
- Recruited, hired, and trained talented staff to fill vacancies.
- Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
- Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Streamlined back-of-house processes for improved kitchen efficiency, resulting in faster order preparation times without compromising quality standards.
- Mentored and developed staff members, fostering an environment that promoted professional growth within the team.
- Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
- Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
- Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
- Planned and executed strategies to increase customer loyalty and retention.
- Implemented effective inventory management systems to minimize waste and control food costs.
- Developed and executed marketing strategies to attract new patrons, resulting in higher foot traffic and improved revenue.
- Managed financial operations for streamlined efficiency, reducing overall expenses and maximizing profits.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Increased customer satisfaction by implementing high-quality service standards and staff training programs.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Oversaw renovation projects that enhanced the aesthetic appeal of the restaurant space, contributing to increased guest satisfaction levels.
- Negotiated favorable lease terms with property owners, securing prime location spots at reduced rental rates.
- Developed and implemented comprehensive business plan to maximise restaurant success.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Analyzed sales data to identify trends for informed decision-making related to menu adjustments or operational changes.
- Coordinated catering events that showcased the restaurant''s culinary talents while generating additional revenue streams through off-site services.
- Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
- Oversaw successful marketing campaigns to increase restaurant exposure and awareness.
- Launched successful promotional campaigns to boost visibility in the local community, increasing brand awareness among potential customers.
- Developed comprehensive employee manuals outlining operational procedures, company policies, and expectations for enhanced staff performance.
- Collaborated with designers to create a visually appealing website and social media presence, which led to increased online reservations and inquiries.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Purchased food and cultivated strong vendor relationships.
- Developed unique events and special promotions to drive sales.
- Motivated staff to perform at peak efficiency and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Coordinated with catering staff to deliver food services for special events and functions.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Implemented effective inventory control systems to reduce food spoilage and waste.
General Manager
Shoneys
04.2012 - 11.2019
- Led cross-functional teams to streamline operations and enhance productivity across multiple departments.
- Developed and implemented strategic plans to improve overall business performance and customer satisfaction.
- Oversaw budget management, ensuring effective allocation of resources and cost control measures.
- Facilitated training programs for staff, fostering a culture of continuous improvement and professional development.
- Analyzed market trends to identify growth opportunities, driving revenue generation initiatives successfully.
- Collaborated with senior leadership to define organizational goals and establish key performance indicators (KPIs).
- Managed vendor relationships, negotiating contracts that optimized service delivery and reduced operational costs.
- Spearheaded quality assurance initiatives, enhancing product standards and compliance with industry regulations.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Accelerated digital transformation by overseeing adoption of cloud-based solutions, improving data accessibility and security.
- Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
- Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Reduced time to market for new products by optimizing development processes and enhancing cross-functional team collaboration.
- Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
- Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
- Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
General Studies
Oak Hill High School
Oak Hill, WV05-2000
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Operations management
- Project management
- Client service
- Strategic planning
- Business planning
- Business management
- Project estimating
- Staff management
- Marketing
- Team oversight
- Financial management
- Staff hiring
- Business development
- Business launch
- Business administration
- Consulting
- Sales leadership
- Employee development
- Product branding
- Administrative oversight
- Sales management
- Cost reduction
- Budget development
- Regulatory compliance
- Budget administration
- Human resource management
- Labor relations
- Human resources
- Sales strategy development
- Crisis management
- Cash flow optimization
- Profit and loss analysis
- Program creation and implementation
- Growth strategy implementation
- Profit and loss
- Sales oversight
- Client engagement optimization
- Marketing tactics
- Contract negotiation expertise
- Hiring and staffing
- Attention to detail
- Customer service
- Decision-making
- Teamwork and collaboration
- Team leadership
- Customer service management
- Effective leader
- Scheduling
- Goal setting
- Quality assurance
- Inventory control
- Business leadership
- Schedule management
- Records organization and management
- Desktops, laptops, and mobile devices
- Customer retention
Timeline
Owner
TUPHAT Enterprises
02.2025 - Current
Bartender
Last Call
07.2024 - Current
Business Teacher
Riverwalk Academy
08.2023 - 08.2024
Restaurant Owner
Cooper Foods LLC
01.2020 - 12.2023
General Manager
Shoneys
04.2012 - 11.2019
General Studies
Oak Hill High School
Similar Profiles
Lewis McCanceLewis McCance
CDL A OTR Truck Driver at US XPRESS ENTERPRISES, INC, Werner EnterprisesCDL A OTR Truck Driver at US XPRESS ENTERPRISES, INC, Werner Enterprises
Kayode DamolaKayode Damola
Warehouse Operative, Production Operative-Packer and loader at I&S Global Enterprises, Gama Glass EnterprisesWarehouse Operative, Production Operative-Packer and loader at I&S Global Enterprises, Gama Glass Enterprises
Ezekiel SalasEzekiel Salas
Access Control Technician at Bags To Go Enterprises-nevadaAccess Control Technician at Bags To Go Enterprises-nevada
Harry Vazquez LopezHarry Vazquez Lopez
Customer Service Manager at Home DepotCustomer Service Manager at Home Depot
Margaret (Meg) MillerMargaret (Meg) Miller
Senior Associate, Digital Investment at Publicis CollectiveSenior Associate, Digital Investment at Publicis Collective