Kevin COOPER
AURORA
Summary
Dynamic General Manager with extensive experience in employee training and inventory control. Skilled in fostering cooperation among teams and delivering exceptional client experiences, aiming to enhance service delivery and operational effectiveness.
Overview
27
27
years of professional experience
Work History
General Manager
Good Times Burgers & Frozen Custard
Denver
01.1999 - Current
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Managed daily operations to ensure smooth workflow and efficiency.
- Coordinated team schedules to maintain adequate staffing levels.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Trained employees on duties, policies and procedures.
- Ensured compliance with local health department regulations regarding food safety standards.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Forecasted customer demand to set prices or credit terms for goods or services.
Education
High School Diploma -
Aurora Central High
Aurora, CO06-1987
Skills
- Team building and employee training
- Financial management
- Operational efficiency
- Inventory control
- Customer relationship management
Timeline
General Manager
Good Times Burgers & Frozen Custard
01.1999 - Current
High School Diploma -
Aurora Central High