Kevin Coughlin
Summary
A dynamic and highly skilled Assistant Fire Chief with a distinguished career dedicated to safeguarding lives, property, and critical infrastructure. With extensive experience in incident management, crisis response, disaster preparedness, risk assessment, fire health and safety, and fire training, bringing a wealth of knowledge and expertise to every challenge.
My career has been marked by a strong commitment to leading people, emergency plannings, and incidents management, ensuring effective responses to a wide range of emergencies. I hold a impressive array of FEMA and IFSA certifications, reflecting my unwavering dedication to continuous professional development and staying at the forefront of my field.
As a professional entrusted with an active Secret Security Clearance, O understand the importance of maintaining the hightest levels of confidentiality and security in sensitive environments. I am committed to upholding these standards while contributing my skill and experience to the safety and well-being of communities and organizations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Chief of Operations
United States Air Force
09.2022 - Current
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Disciplined personnel and initiate disciplinary measures as defined by SOPs.
- Assumed active role in identifying opportunities to develop and implement projects which promoted organization's missions and functions.
- Managed contractual agreements and associated deliverables through oversight and inspection.
- Implemented variety of process improvement initiatives by restructuring organization, retraining and establishing performance goals.
- Identified areas of personnel deficiency and took necessary action for correction.
- Planned, directed and controlled execution of administrative and compliance activities.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Managed and organized internal communication to hold staff accountable to priorities.
- Directed subordinate managers in day-to-day performance of groups involved in operation and maintenance.
- Allocated duties and activities of personnel, routinely inspect employee's equipment, appearance and work methods.
Station Chief
United States Air Force
04.2021 - 08.2022
- Worked with team members and other personnel to coordinate and deploy personnel and resources.
- Developed, strengthened and maintained plans for various contingencies and emergency situations.
- Assessed situations to prepare and deliver important reports and presentations.
- Gathered and assessed real-time data to draft reports with recommended improvements.
- Kept communication equipment functional and ready for any need.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Managed more than 26 personnel and $[Amount] in vehicle fleet.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Emergency Communications Center Manager
United States Air Force
01.2020 - 03.2021
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Directed daily operations at busy Emergency Dispatch Center and 911 Call Center.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Performed statistical analyses to gather data for operational and forecast fire department needs.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Mitigated business risks by working closely with staff members and assessing performance.
Assistant Chief of Training
United States Air Force
07.2019 - 01.2020
- Disciplined personnel and initiate disciplinary measures as defined by SOPs.
- Identified areas of personnel deficiency and took necessary action for correction.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Developed detailed plans based on broad guidance and direction.
- Assumed active role in identifying opportunities to develop and implement projects which promoted organization's missions and functions.
- Implemented variety of process improvement initiatives by restructuring organization, retraining and establishing performance goals.
- Planned and implemented integrated lessons to meet national standards.
- Created and developed lesson plans to meet students' academic needs.
- Registered student progress and attendance on database to enable tracking history and maintain accurate records.
Station Chief
United States Air Force
03.2018 - 06.2019
- Worked with team members and other personnel to coordinate and deploy personnel and resources.
- Developed, strengthened and maintained plans for various contingencies and emergency situations.
- Assessed situations to prepare and deliver important reports and presentations.
- Gathered and assessed real-time data to draft reports with recommended improvements.
- Kept communication equipment functional and ready for any need.
Station Chief
United States Air Force
03.2014 - 02.2018
- Worked with team members and other personnel to coordinate and deploy personnel and resources.
- Developed, strengthened and maintained plans for various contingencies and emergency situations.
- Assessed situations to prepare and deliver important reports and presentations.
- Gathered and assessed real-time data to draft reports with recommended improvements.
Instructor Supervisor
United States Air Force
02.2012 - 02.2014
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Tested and evaluated students on materials presented in workshops and classes.
- Reviewed class and student records to identify improvement opportunities.
- Optimized learning plans based on student performance and feedback.
- Oversaw curriculum development and implementation in alignment with best practices.
- Tested students to assess progress and adapted learning plans in alignment with performance.
- Developed and clearly presented classroom rules, guidelines and objectives.
Instructor of Structural Fireground Operations
United States Air Force
02.2010 - 02.2012
- Provided coaching and mentoring to employees.
- Trained and mentored fire ground operations to DoD personnel to fulfill various roles.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Developed job-specific competencies and performance standards.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Developed lesson plans, instructional materials and written practice tests for training courses.
Education
Bachelor of Arts - Fire Management
American Military University
West Virginia01.2024
Associate of Applied Science - Instructor of Technology And Military Science
Air University Extension Course Program
Maxwell Afb-gunter Annex, AL01.2011
Associate of Applied Science - Fire Science
Air University Extension Course Program
Maxwell Afb-gunter Annex, AL01.2010
Skills
- Emergency Incident Management
- Quality Assurance
- Equipment Inspection
- Local and State Laws
- Emergency Medical Services
- Routine Maintenance
- Regulatory Compliance
- Positive Reinforcement Strategies
- Training Coordination, Exercises, and Development
- Learning Styles
- Operational Reporting
- Policy Changes
- Policy Implementation
- Managing Operations and Efficiency
- Administration and Reporting
- Employee Coaching and Mentoring
- Performance Tracking and Evaluations
- Collaborate Cross-Functionally
- Microsoft Outlook, Excel, Word, Powerpoint, Teams
Certification
- Firefighter II
- Airport Firefighter
- Driver/Operator ARFF
- Driver/Operator Mobile Water Supply
- Driver/Operator Pumper
- Fire Department Incident Safety Officer
- Fire Inspector III
- Fire Officer III
- Fire Instructor II
- Liquid Propane Aircraft Fire Training Facility
- Hazardous Materials Incident Commander
- Hazardous Materials Technician
- Public Telecommunicator II
- Rescue Technician I
- Incident Command System 300
- Incident Command System 400
- Fire Department Health and Safety Officer
- OSHA 30 hour General Industry Safety and Health
- Fire Protection Management Applications Course
- Air Force Basic Instructor Course
Timeline
Assistant Chief of Operations
United States Air Force
09.2022 - Current
Station Chief
United States Air Force
04.2021 - 08.2022
Emergency Communications Center Manager
United States Air Force
01.2020 - 03.2021
Assistant Chief of Training
United States Air Force
07.2019 - 01.2020
Station Chief
United States Air Force
03.2018 - 06.2019
Station Chief
United States Air Force
03.2014 - 02.2018
Instructor Supervisor
United States Air Force
02.2012 - 02.2014
Instructor of Structural Fireground Operations
United States Air Force
02.2010 - 02.2012
Bachelor of Arts - Fire Management
American Military University
Associate of Applied Science - Instructor of Technology And Military Science
Air University Extension Course Program
Associate of Applied Science - Fire Science
Air University Extension Course Program
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