Kevin Coulter

• Established a welcoming atmosphere to encourage repeat business.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Approved regular payroll submissions for employees.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Analyzed sales trends to adjust inventory orders for improved turnover.
• Motivated staff to achieve store goals for enhanced sales productivity.
• Resolved customer complaints for improved store reputation and loyalty.

• Trained employees in time management and proper ways to complete job duties.
• Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
• Monitored team members to verify work quality and address concerns.
• Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
• Instructed crew members in safe work practices and methods to reduce work-related injuries.
• Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.

Crew member for a lawn maintenance company. My responsibilities were just doing general lawn maintenance and landscaping.