Kevin Crew
Miami,FL
Summary
Accomplished Executive Director recognized for leveraging strong team leadership and development to drive forward progress. Highly organized, detail-oriented leader skilled in directing high-performing teams to develop solutions and solve operational and technical problems. Success in implementing systems and managing operations across multiple outlets such as a Fine Dining Restaurant, Nightclub, Lounge, In Room Dining, Banquets Department and Pool & Beach Operations with superior organizational, communication and financial discipline to achieve short and long-term goals. Motivate employees to exceed customer expectations in high-volume settings while maintaining strong quality and cost controls. Service-oriented with good multitasking, safety management and decision-making skills.
Overview
20
20
years of professional experience
1
1
Certificate
Work History
Director/Assistant Director of Food & Beverage
KNR/South Beach Hospitality
05.2011 - 08.2023
- Motivated 250+ staff members to perform at peak efficiency and quality.
- 2022 Hotel of the Year Award from (W Brand)
- $22 Million dollar F&B operation / $34 Million with Nightclub
- Consistent Top 5 ranked Food & Beverage Program out of 26 W Hotels in North America.
- Multi-Unit Operator (The Dutch, RWSB, Living Room Bar, WET Recreations and WALL Nightclub)
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Member of the Executive Committee, worked closely with organizational leadership and board of directors to strategically affect operational direction.
- Provided documentation of processes to comply with regulations and company policies.
- Established performance goals for each department and provided feedback on methods for reaching those milestones.
- Focused teams on developing innovative and cutting-edge approaches with effective resource allocation and strategic planning.
- Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
- Assisted with creation of marketing strategy and advertising initiatives used to promote company to community members.
- Leveraged marketplace trends to create solutions and refine business strategies.
Skybar General Manager
Morgans Hotel Group
07.2008 - 05.2011
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Maximized efficiency by coaching and mentoring of 48 personnel on management principles, industry practices, company procedures and technology systems.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans. 12% Sales growth year over year.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Beverage Director
Social By China Grill
02.2007 - 07.2008
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Responded to customer complaints, addressing concerns and distress with amicable interactions.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Maintained exhaustive knowledge of beverage flavor profiles, nutritional information, allergens and alcoholic content.
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
- Implemented new drink policies, reducing over-pouring by 15%.
- Planned service for special events by developing drink lists and inventories.
- Resolved customer complaints involving food or beverage quality and service.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
Managing Partner
Bice Grand Cafe
06.2006 - 02.2008
- Opened 3 locations in the Florida Region (The Falls, Dolphin Mall and Bonita Springs)
- Analyzed and presented financial standings and cost effectiveness to other partners and investors.
- Increased revenue by 7% with successful promotional strategies and reductions in costs.
- Directed strategic initiative that improved team productivity by 11%.
- Developed training standards and SOP's for all BOH and FOH positions
Assistant General Manager
Dan Marino's Fine Foods And Restaurants
02.2004 - 06.2006
- #1 in Sales and Service for the brand
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Approved regular payroll submissions for employees.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Education
Bachelor of Arts - Business Administration / Finance
Florida International University
Miami, FL06.2003
High School Diploma -
Belen Jesuit Preparatory
Miami, FL06.1993
Skills
- Hiring, Training and Development
- Budgeting, Forecasting and P&L Responsibility,
- Multi-Outlet
- Costs
- Banquets & Catering Coordination
- Team Building
- Customer Service
- Communication Skills
- Labor Management
- Talent Development
- Negotiations
- Menu Development
Certification
- Managers Serve Safe
- Responsible Vendors
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Director/Assistant Director of Food & Beverage
KNR/South Beach Hospitality
05.2011 - 08.2023
Skybar General Manager
Morgans Hotel Group
07.2008 - 05.2011
Beverage Director
Social By China Grill
02.2007 - 07.2008
Managing Partner
Bice Grand Cafe
06.2006 - 02.2008
Assistant General Manager
Dan Marino's Fine Foods And Restaurants
02.2004 - 06.2006
Bachelor of Arts - Business Administration / Finance
Florida International University
High School Diploma -
Belen Jesuit Preparatory
- Managers Serve Safe
- Responsible Vendors
Golf
Golf as a past time outside of work
Golf
Golf as a past time outside of work
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