Kevin Cruver
Hamburg,NY
Summary
Skilled in crisis management and personnel supervision, with a focus on effective communication and conflict resolution. Adept at training security teams and maintaining operational standards to uphold safety and compliance.
Overview
15
15
years of professional experience
Work History
Security Supervisor
Hamburg Gaming
Hamburg, New York
10.2021 - Current
- Managed incident response teams during emergencies to ensure swift and effective action.
- Maintained the exclusion log in Microsoft Excel and did frequent data entry
- Enforced security protocols to maintain a safe environment for guests and employees.
- Documented and reported security incidents to ensure thorough investigations and follow-up.
- Supervised security personnel during shifts to ensure adherence to operational standards.
- Trained new hires on security protocols and compliance measures to ensure effective onboarding.
- Reviewed surveillance footage to gather evidence for investigations and improve security operations.
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
- Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
- Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
- Led and directed investigations of accidents, thefts and property loss on premises.
- Collaborated closely with law enforcement agencies to provide assistance during investigations or emergencies.
- Administered first aid and emergency support as needed during incidents.
- Upheld strict confidentiality regarding sensitive information and security measures.
- Conducted regular security patrols to identify and mitigate potential threats.
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
- Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
- Interviewed and hired security personnel with strong skill sets and expertise.
Security Officer
Hamburg Gaming
Hamburg, New York
04.2021 - 10.2021
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Answered phone calls and routed them to the departments in question
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Monitored surveillance cameras and responded to suspicious activity.
- Checked for safety hazards and took corrective action when necessary.
- Assisted with crowd control during large events held at the facility.
- Provided escorts for visitors as needed throughout the facility.
- Operated communication systems between officers stationed throughout the facility.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Performed first aid and CPR when necessary during emergency situations.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Maintained high levels of alertness throughout shifts.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Searched bags manually to identify prohibited items and contraband.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Monitored CCTV systems to ensure safety and security of premises.
Porter
Hamburg Gaming
Hamburg, New York
04.2011 - 04.2021
- Maintained cleanliness and organization in high-traffic areas.
- Supported logistics coordination by ensuring timely delivery of supplies.
- Responded promptly to guest inquiries to enhance customer satisfaction.
- Collaborated with team members to streamline daily operations.
- Monitored inventory levels to prevent shortages and overstocking.
- Engaged in effective communication with staff to facilitate smooth operations.
- Removed trash from all rooms and placed garbage and recycling receptacles in approved areas for trash pickup.
- Demonstrated dedication and work ethic through consistent attendance and top-level performance.
- Performed basic maintenance and cleaning.
- Organized storage areas to maximize efficiency and promote a neat appearance.
- Assisted in unloading merchandise from delivery trucks.
- Moved furniture and other heavy objects as needed throughout the facility.
- Received incoming shipments and verified contents against invoices or other documents.
- Stocked shelves and rotated inventory to ensure freshness of products.
- Prepared outgoing shipments by packing items according to company guidelines.
- Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
- Handled delivery of all mail for the facility
Education
High School Diploma -
Hamburg High School
Hamburg, NY06-2007
Skills
- Incident management
- Report writing
- Data entry
- Skilled with computers
- Risk assessment
- Compliance training
- Team leadership
- Logistics coordination
- Surveillance monitoring
- Conflict resolution
- Effective communication
- Attention to detail
- Time management
- Customer service
- Decision making
- Operational effectiveness
- Crime prevention
- Retail theft investigations
- Staffing and scheduling
- Protocol optimization
- Skilled public speaker
- Security officer training
- Personnel supervision
- Company risk mitigation
- Weapons screening
- Skilled in conflict resolution
- Company risk management
- Crisis management
- Relationship building and management
- Regulatory compliance
References
References available upon request.
Timeline
Security Supervisor
Hamburg Gaming
10.2021 - Current
Security Officer
Hamburg Gaming
04.2021 - 10.2021
Porter
Hamburg Gaming
04.2011 - 04.2021
High School Diploma -
Hamburg High School