KEVIN CRUZ MARINES
Eugene
Summary
I bring 5 years of experience in the hospitality industry, specializing in providing exceptional customer service both in-person and over the phone. Whether it's assisting guests with reservations, handling inquiries with warmth and efficiency, or resolving concerns with patience and professionalism, I thrive on creating positive experiences across all touchpoints. My approach is rooted in active listening, clear communication, and a genuine desire to exceed expectations, even from a distance.
Overview
9
9
years of professional experience
Work History
Custodian
Cascade Manor
07.2025 - Current
- Trained new custodial staff on proper cleaning techniques and safety protocols.
- Developed and maintained positive relationships with residents, addressing concerns promptly.
- Moved furniture for cleaning and set up for special events.
- Handled incoming calls, coordinated appointment scheduling, and accurately record all maintenance needs reported by residents.
Hotel Front Desk Clerk/Night Auditor
Days Inn By Wyndham
06.2021 - 05.2025
- Responded to guest inquiries and resolved complaints
- Keeping housekeeping staff and the maintenance department updated to resolve issues with guest rooms.
- Provided exceptional customer service through active listening and empathetic communication.
- Maintained files and records in physical and digital copies
- Answered questions and addressed, resolved, or escalated issues to management
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
Cast Member/Assistant Manager
Cineplex
12.2018 - 03.2019
- Handled cash transactions effectively, ensuring accuracy and adhering to company policies.
- Partnered with fellow cast members to ensure seamless operations and consistent guest satisfaction.
- Provided accurate information and helpful guidance to guest, improving their overall guest experience.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Trained staff on operating procedures and company services.
Petcare Associate
Petsmart
11.2017 - 05.2018
- Cleaned animal enclosures maintain clean living spaces for pets
- Provided thorough customer service in which I informed the pet parents on the best ways to care for each individual animal in my care
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Supported the training of new hires, sharing knowledge and expertise on best practices in pet care industry standards.
Appointment Setter
Sustainable Energy
07.2017 - 08.2017
- My job here was to contact individuals and inform them about government policies set in place to help them save money on their power bills
- Answered phone calls and answered questions from potential customers.
- Scheduled and confirmed appointments and meetings for the senior management team. Handled complaints and questions, and redirected calls to other team members.
Education
High School - Arts
Valley Academy Of Arts And Sciences
Granada Hills, California06.2016
Skills
- Adaptability and Flexibility
- Computer Skills
- Administrative Skills
- Excellent Communication
- Multitasking
- Problem-Solving
LANGUAGES
Spanish - Limited Working
Timeline
Custodian
Cascade Manor
07.2025 - Current
Hotel Front Desk Clerk/Night Auditor
Days Inn By Wyndham
06.2021 - 05.2025
Cast Member/Assistant Manager
Cineplex
12.2018 - 03.2019
Petcare Associate
Petsmart
11.2017 - 05.2018
Appointment Setter
Sustainable Energy
07.2017 - 08.2017
High School - Arts
Valley Academy Of Arts And Sciences