Kevin Cunningham

• The duties and responsibilities of a Fleet Manager involve many different aspects, including analysis, reporting, budgeting, supervising and negotiating
• Although the scope of their duties varies according to the type of industry and the size of the company, generally their main tasks include: Working closely with a Controller or Manager to develop strategies for improved cost efficiencies that a fleet of vehicles is operating in accordance with legislation and regulations
• Communicating with Insurance Brokers and organising the appropriate insurance for Drivers and vehicles
• Managing strict vehicle maintenance and servicing schedules to minimize downtime
• Monitoring behaviors and taking disciplinary action where necessary
• Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
• Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
• Maintaining accurate and detailed records of vehicle inspections and services
• Evaluated fleet performance metrics regularly to identify areas for improvement, leading to increased productivity and revenue growth.
• Monitoring fleet cost.
• Provided all drivers with pertinent safety materials regarding rules and regulations.
• Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
• Facilitated smooth communication channels between drivers and dispatchers to improve overall operational flow.

• Hires, trains, motivates, counsels, and monitors the performance of service drive staff
• Develop and implement strategies to increase service revenue and implement strategies to increase sales revenue wholesale parts and labor
• Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys
• Strives for harmony and teamwork within the department and with all other departments, establishes and maintains excellent working relationships with customers to encourage repeat and referral business
• Conducts periodic KPI’s checks of completed jobs for thoroughness and analytical skill incompliance with manufacturer warranty policy procedures and
• Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance performs all other duties associated with the management of a successful Regional Ford Dealership Servicing
• Fix operation my responsibilities is to manage the budget expense cut cost monitor quickly identify areas of deficiencies in wholesale parts and service and make corrective action.

Strategic thinking work through to implement processes to improve customer satisfaction while managing resolution of customer complaints

• Attendance and participation online train classes vocation and technical for certification
• Strategic thinking leading a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
• Skills Forecasting, Managing, Team managing, Auto estimation, Strong negotiation skills
• Evaluated vendor relationships, negotiating contracts for better pricing terms while maintaining quality standards.
• Coach over 50 technicians and 8 service managers
• Developed and executed strategic plans for service delivery, resulting in increased efficiency and reduced costs.
• Prioritizes retailer and wholesale parts and service and accessory related issues
• Resolved escalated client issues promptly and effectively by leveraging strong interpersonal skills and sound judgment in decision making processes.
• Scheduled maintenance, online appointments, while coaching Quick Lane Department
• Actively participated in recruitment drives to select skilled candidates who contributed positively to the organization''s growth.
• Strong communication skills while problem solving and negotiating goodwill funds.
• Fostered a culture of continuous improvement within the team by encouraging open communication, collaboration, and shared learning experiences among members.
• Implemented training programs for staff development, enhancing skills and knowledge for improved overall performance.
• Described product and service details to customers to provide information on benefits and advantages.
• Improved customer satisfaction by implementing efficient service processes and streamlining communication channels.
• Created and managed budgets, efficiently allocating resources for social and community service projects.
• Participated in community events to promote services and engage with public.
• Managed volunteer programs focused on providing community services to underserved populations.
• Resolved customer complaints in professional and timely manner.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Analyzed service reports to identify areas of improvement.

**** Will to travel/ Relocate****