Results-driven professional with strong leadership and interpersonal skills. Experienced in managing teams, streamlining processes, and implementing best practices to create a safe and efficient work environment.
Overview
23
23
years of professional experience
Work History
Team Member/Team Leader
TMMWV
Buffalo, WV
09.2016 - 06.2026
Assisted in daily operations, ensuring adherence to safety protocols and procedures.
Collaborated with team members to streamline workflow and enhance productivity.
Operated machinery and tools effectively, maintaining quality standards in production tasks.
Participated in team meetings, contributing ideas for process improvements and efficiency gains.
Maintained inventory accuracy through diligent monitoring and reporting of stock levels.
Supported training initiatives for new employees, fostering a collaborative learning environment.
Implemented best practices in safety compliance, resulting in reduced workplace incidents.
Engaged in cross-functional teamwork to achieve operational goals and improve service delivery.
Kept work areas clean, organized, and safe to promote efficiency and team safety.
Learned all required tasks quickly to maximize performance.
Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Maintained productive, efficient approach to all tasks.
Developed strong cooperative relationships with coworkers and managers.
Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Safety-driven Crane Operator with 5+ years of experience in heavy manufacturing environments. Expert in operating overhead, gantry, and jib cranes to safely transport raw materials and structural steal.
Safety Leader with 3+ years of experience leading an area of 25+ employees.
Variable Team Member
Coast Personnel
Buffalo, WV
11.2014 - 09.2016
Operated machinery to support production processes efficiently.
Collaborated with team members to maintain clean and organized work areas.
Assisted in the assembly of products while adhering to safety guidelines.
Monitored inventory levels and reported discrepancies to supervisors.
Executed quality control checks to ensure product standards were met consistently.
Provided support during peak production times by optimizing workflow processes.
Customer Service Advisor
Joe Holland Chevrolet & Imports
South Charleston, WV
06.2003 - 10.2014
Assisted customers with inquiries, ensuring timely resolution and satisfaction.
Processed sales transactions efficiently, maintaining accuracy in financial exchanges.
Collaborated with team members to enhance customer service strategies and workflows.
Utilized CRM software to track customer interactions and improve service delivery.
Educated customers on vehicle features and financing options, fostering informed decisions.
Handled warranty claims and service appointments, coordinating between departments effectively.
Resolved escalated complaints by implementing effective problem-solving techniques.
Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Responded to customer needs through competent customer service and prompt problem-solving.
Implemented strategies to reduce average handling time without compromising on service quality.
Developed rapport with customers, fostering long-term relationships and repeat business.
Maintained high-quality service standards, ensuring positive customer feedback.