Kevin Dado
Davison,MI
Summary
Proactive Manager with vast experience in property, store, and operations management. Skilled in resolving disputes, optimizing resource allocation, and improving customer satisfaction through strategic staff training and process improvements. Strong background in operational excellence, regulatory compliance, and team leadership.
Overview
7
7
years of professional experience
Work History
Manager
Goose Head Insurance
06.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Property Manager
DDM Properties
05.2022 - 05.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
Store Manager
Country Side Market
01.2018 - 03.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Education
Associate of Science - BioChem
Western Michigan
1903 W Michigan Ave Kalamazoo, MI, 4900808.2016
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Strategic Planning
- Operations Management
- Sales management
- Marketing
- Budget Control
- Business Development
- Business Planning
- Problem Resolution
Timeline
Manager
Goose Head Insurance
06.2023 - Current
Property Manager
DDM Properties
05.2022 - 05.2023
Store Manager
Country Side Market
01.2018 - 03.2022
Associate of Science - BioChem
Western Michigan
Similar Profiles
DI'JON NEALDI'JON NEAL
Account Executive at Legacy Agency - Goose Head InsuranceAccount Executive at Legacy Agency - Goose Head Insurance
Shweta BahukhandiShweta Bahukhandi
Manager at Edelweiss Tokio Life Insurance - Head OfficeManager at Edelweiss Tokio Life Insurance - Head Office
Kristen WebbKristen Webb
Insurance Agent/Broker Sales Representative at Correll Insurance Group Of Hilton HeadInsurance Agent/Broker Sales Representative at Correll Insurance Group Of Hilton Head
Kristina PatelKristina Patel
Front Office Specialist at Healthquest Physical TherapyFront Office Specialist at Healthquest Physical Therapy
Mackenzie KlemkowMackenzie Klemkow
Auto Body Technician at Dusty CustomsAuto Body Technician at Dusty Customs