Kevin Dai
Assistant Service Manager
Clayton,NC
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Knowledgeable Assistant Service Manager with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Sales expert prepared for leadership roles. Proven ability to drive revenue growth and enhance client relationships. Strong focus on team collaboration and achieving results. Known for adaptability, strategic planning, and effective communication. Skilled in market analysis, lead generation, and negotiation.
Sales professional with solid background in managing high-performing sales teams and driving revenue growth. Known for strong focus on team collaboration and delivering results, with reliable and adaptable approach to changing market demands. Proficient in strategic planning, client relationship management, and sales strategy development, ensuring success and growth in competitive environments.
Experienced with leading sales teams to achieve significant revenue growth and customer acquisition. Utilizes strategic planning and effective communication to guide teams and meet targets. Track record of fostering strong client relationships and adapting to dynamic market conditions for sustained success.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
13
13
years of professional experience
Work History
Assistant Service Manager
Hendrick Toyota
03.2022 - Current
- Supervise daily operations and assist the team to achieve our daily goals
- Train and develop skills to assist in sales and customer satisfaction to be successful for the future
- Writing and assisting customers with any service need for their vehicles
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Maintained accurate records of completed services, parts inventory, and customer communications to streamline processes.
- Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
- Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
- Served as a knowledgeable point-of-contact for customers seeking information about vehicle maintenance requirements or troubleshooting advice.
- Developed written plans and obtained customer consent to proceed.
- Collaborated with sales staff to provide comprehensive support for new vehicle purchases and ongoing maintenance needs.
- Worked closely with upper management to develop strategic initiatives aimed at driving business growth and enhancing customer satisfaction.
- Ensured compliance with industry regulations by staying informed about changes in legislation or standards related to automotive repair services.
- Assisted in developing marketing campaigns to promote the service department''s offerings and attract new clientele.
- Implemented training programs for new employees to quickly familiarize them with company policies, procedures, and safety guidelines.
- Resolved customer complaints in professional and timely manner.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Analyzed service reports to identify areas of improvement.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Mobile Tire Manager
Go Mobile Tires
05.2020 - 02.2022
- Planning daily operations for Customer appointments and Marketing Events
- Performed tire changes at customer vehicles and met customer satisfaction with our services
- Coordinating events for advertisement of the new mobile service for SET Toyota
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upselling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Implemented quality control systems to boost overall product consistency and reliability.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
WareHouse operations Manager
UPS
04.2020 - 01.2021
- Managing a team to get all trucks loaded and ready at designated times
- Managing production goals for each section based on team members and packages damaged during the process
- Supervising all team members to make sure all safety procedures are followed
- Managed daily warehouse operations, resulting in reduced waste and optimized space utilization.
- Successfully managed high-volume periods by allocating resources efficiently and maintaining a smooth workflow, ensuring timely delivery of products.
- Developed employee training programs to enhance skill sets and increase overall productivity within the warehouse team.
- Created an open line of communication between warehouse staff members and upper management, fostering transparency across all levels within the organization.
- Organized storage layouts, resulting in increased accessibility of items and improved worker efficiency during retrieval tasks.
- Conducted regular performance evaluations for staff members, fostering a culture of growth and continuous improvement.
- Improved warehouse efficiency by implementing streamlined inventory management processes and procedures.
- Optimized order picking processes, leading to faster fulfillment times and improved customer experience.
- Collaborated with cross-functional teams to ensure timely delivery of products and customer satisfaction.
- Ensured compliance with federal regulations regarding hazardous materials handling procedures when applicable within the warehouse setting.
- Introduced new technology into the warehouse operations, streamlining processes and improving overall workflow efficiency.
- Implemented safety protocols, reducing workplace accidents and ensuring a safer work environment for employees.
- Directed the recruitment process for new hires, building a strong team committed to operational excellence in the warehouse environment.
- Assisted in budget development by providing accurate forecasts of expected expenses related to staffing, equipment maintenance, and facility upgrades.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Warehouse Package handler/ Driver helper
UPS
11.2019 - 04.2020
- Loading Trucks Efficiently and handling packages carefully
- Making sure all packages for each truck load is completely loaded by designated time
- Assisting UPS Drivers deliver customer packages in a timely manner
- Multitasked effectively under pressure, consistently meeting deadlines without compromising quality or safety standards.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Maintained clean, safe work environment through regular cleaning duties and promoting teamwork among staff members.
- Maximized storage space utilization by organizing packages in a logical, systematic manner according to size and weight.
- Used hand-held scanners and physical logs to accurately track item movements.
- Checked products for damage or other issues before packing into boxes.
- Supported efficient loading/unloading processes, coordinating with truck drivers and other warehouse personnel as needed.
- Reduced damaged goods by implementing proper handling techniques and providing training to team members.
- Operated various types of material handling equipment safely, contributing to the smooth flow of operations within the warehouse.
- Adhered to company quality standards when inspecting packages for damage or defects, taking corrective action when necessary.
- Followed verbal and written instructions to properly move and ship products.
- Followed safety regulations to maintain safe work environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
Master BMW Technician
Leith BMW
08.2017 - 10.2019
- Performed Services Diagnostic, and Repairs for Customer Vehicles
- Improved vehicle performance by conducting comprehensive diagnostics and identifying root causes of issues.
- Supported business growth through building strong relationships with customers, addressing their concerns promptly and professionally.
- Boosted overall shop productivity by mentoring junior technicians, sharing knowledge, tips, and tricks to improve their skillsets quickly.
- Collaborated effectively with service advisors to accurately document repair needs and provide detailed estimates for client approval.
- Stayed abreast of industry advancements by participating in ongoing training programs and obtaining relevant certifications.
- Mitigated potential future issues by performing preventative maintenance tasks according to established schedules and guidelines.
- Attained high levels of customer loyalty by delivering exceptional results that exceeded their expectations for quality and timeliness.
- Maintained a safe working environment by adhering to company safety protocols and industry best practices.
- Exceeded performance targets through consistently completing assigned tasks on time and within budget constraints.
- Contributed to cost savings by recommending alternative repair solutions when appropriate, without compromising quality or safety standards.
- Enhanced team efficiency by assisting coworkers with complex tasks and sharing technical knowledge.
- Developed expertise in specialized areas such as hybrid technology or diesel engines, expanding the range of services offered to customers.
- Streamlined repair processes by implementing new diagnostic tools or techniques learned from professional development opportunities.
- Optimized workflow efficiency by organizing the workspace for optimal access to tools, equipment, and parts needed for each job.
- Upheld brand reputation through adherence to manufacturer guidelines during all repairs, ensuring vehicles met required specifications.
- Promoted a positive work culture through displaying strong teamwork skills, maintaining open communication channels, and addressing conflicts promptly.
- Ensured smooth shop operations by managing inventory, ordering parts as needed, and maintaining tools in optimal condition.
- Delivered top-notch customer service by efficiently diagnosing vehicle problems and clearly explaining repair options to clients.
- Demonstrated versatility as a Master Technician by handling a wide range of repair tasks across various vehicle makes and models.
- Increased customer satisfaction through providing timely and accurate repairs, maintaining a high standard of workmanship.
- Maintained accurate records of time and materials required to perform repairs and service.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Performed safety and emissions inspections.
- Changed, rotated, and balanced tires on different types of vehicles.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Completed customer orders and warranty services according to manufacturer specifications.
- Analyzed vehicle data using advanced diagnostic equipment.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Read and followed technical documentation to complete accurate repairs.
- Coordinated with parts department to determine availability of necessary components.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Performed emissions tests according to standard procedures.
- Investigated customer complaints to identify cause of malfunctions.
- Repaired and replaced worn and damaged components.
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
- Explained estimates and determined repair timelines to manage customer expectations.
Master Ford Technician
University Ford North
12.2016 - 03.2017
- Performed Services Diagnostic, and Repairs for Customer Vehicles
- Collaborated with marketing teams to develop appealing packaging designs that effectively communicated product benefits to consumers.
- Developed strong relationships with suppliers to negotiate better pricing for bulk purchases while maintaining quality requirements.
- Conducted detailed nutritional analyses to develop healthier product formulations without compromising taste or texture.
- Developed innovative food products with exceptional taste, texture, and nutritional profiles by researching ingredient interactions and processing methods.
- Improved vehicle performance by conducting comprehensive diagnostics and identifying root causes of issues.
- Supported business growth through building strong relationships with customers, addressing their concerns promptly and professionally.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Supported service advisors in troubleshooting difficult customer concerns regarding vehicle performance issues or irregularities.
- Collaborated with other technicians for efficient problem-solving in challenging repair situations.
- Mentored junior technicians, sharing expertise to improve their diagnostic and repair skills.
- Explained estimates and determined repair timelines to manage customer expectations.
- Maintained up-to-date knowledge on industry advancements through continuous professional development courses and certifications.
- Ensured accurate documentation of all repair tasks, aiding seamless communication between team members and customers.
- Performed thorough quality control inspections on completed repairs, guaranteeing customer satisfaction upon vehicle return.
- Completed customer orders and warranty services according to manufacturer specifications.
CNC Machine Operator
VanK Wheels
05.2016 - 12.2016
- Performed Daily tasks to manufacture different types of Go Kart Wheels
- Operated the Wheel Shaper, Welder, Heater oven, and The polish machines
- Properly loaded and unloaded materials in and out of machines.
- Performed daily cleaning to keep machines in good working condition and prolong equipment lifespan.
- Inspected finished parts by checking for defects to meet quality standards.
- Increased product quality by adhering to strict tolerances and carefully monitoring machining processes.
- Monitored machines during operation to make adjustments when necessary and produce quality parts.
- Input instructions to program CNC machines to control machine movement and produce parts to specification.
- Moved finished work to correct staging area for disposition.
- Manually set up machinery, lathes, and grinders.
- Learned and followed safety procedures to keep machines operated safely and prevent accidents.
- Exceeded productivity targets consistently, skillfully managing time and workload to achieve outstanding results.
- Played key role in achieving departmental goals by consistently meeting and exceeding production targets.
- Achieved consistent product quality by adhering to strict machining parameters and conducting detailed inspections of finished pieces.
Detailer/ Porter/ Express Technician
Modern Nissan of Lake Norman
11.2015 - 08.2016
- Performed Services Diagnostic, and Repairs for Customer Vehicles
- Washed cars and trucks daily for auto dealership.
- Delivered outstanding results under tight deadlines while maintaining a keen eye for detail throughout all stages of the vehicle cleaning process.
- Ensured high-quality results by thoroughly inspecting completed work for any areas that required additional attention.
- Enhanced customer satisfaction by meticulously detailing vehicles to meet and exceed expectations.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Collaborated with colleagues to troubleshoot challenging detailing projects, resulting in successful outcomes and satisfied clients.
- Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
- Maintained a clean and organized workspace, promoting a safe working environment for all team members.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Consistently exceeded productivity goals while maintaining strict adherence to quality standards in service delivery.
- Adhered to manufacturer guidelines when performing repairs or installations on various makes and models of vehicles.
- Conducted thorough multi-point inspections on vehicles, identifying necessary repairs or maintenance.
- Conducted multi-point inspections of customer vehicles to identify needed maintenance services and repairs.
- Attended factory-sponsored training classes to enhance knowledge and skills.
Trim Carpenter
Cim Contractors
05.2012 - 08.2015
- Performed Daily tasks installing doors, trim molding, Ceiling Trim, and window trims
- Used power tools and hand tools to install fixtures, floorings, trim and hardware, cutting materials to specified measurements.
- Followed strict adherence to safety protocols from job start to final clean up to prevent accidents and mishaps.
- Built shelves, doors, windows and counters to correct scale and dimensions according to blueprints and building plans.
- Dismantled and demolished areas prior to repairs and installment of new materials.
- Observed safety rules and procedures to prevent mishaps and injuries on job.
- Maintained clean job sites by adhering to safety protocols and disposing of debris properly during each phase of construction.
- Safely utilized equipment and tools at all times, which resulted in zero accidents over course of [Number] years.
- Increased project efficiency by accurately measuring, cutting, and installing custom woodwork according to blueprints and specifications.
- Improved overall aesthetics of spaces with expert installation of crown molding, baseboards, wainscoting, and decorative trim.
Education
No Degree - BMW STEP
Universal Technical Institute
Orlando, FL07.2017
Automotive Trade School - Automotive Technology,NASCAR Technology,Ford Training Program
NASCAR Technical Institute
Mooresville, NC12.2016
High School Diploma -
Cary High School
CARY, NC06.2015
Skills
- Customer Relationship Management
- Communication
- Time Management
- Analytical Skills
- Problem Solving
- Continuous learner
- Verbal and written communication
- Negotiation
- Financial records oversight
- Cross-functional team management
- Multitasking Abilities
- Problem-solving aptitude
- Performance Management
- Reliability
- Adaptability
- Performance reviewing
- Cost Reduction
- Process Optimization
- Collaborate cross-functionally
Awards
- NASCAR Technical Institute Director's Honors List
- Wake County SpotLight Award
- NC state Fair Ground Carpentry Apprenticeship competition - Placed 9th out of 32 competitors.
Timeline
Assistant Service Manager
Hendrick Toyota
03.2022 - Current
Mobile Tire Manager
Go Mobile Tires
05.2020 - 02.2022
WareHouse operations Manager
UPS
04.2020 - 01.2021
Warehouse Package handler/ Driver helper
UPS
11.2019 - 04.2020
Master BMW Technician
Leith BMW
08.2017 - 10.2019
Master Ford Technician
University Ford North
12.2016 - 03.2017
CNC Machine Operator
VanK Wheels
05.2016 - 12.2016
Detailer/ Porter/ Express Technician
Modern Nissan of Lake Norman
11.2015 - 08.2016
Trim Carpenter
Cim Contractors
05.2012 - 08.2015
No Degree - BMW STEP
Universal Technical Institute
Automotive Trade School - Automotive Technology,NASCAR Technology,Ford Training Program
NASCAR Technical Institute
High School Diploma -
Cary High School
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