Kevin Danso
The Bronx,NY
Summary
Dynamic professional with a proven track record at the Department Of Education, enhancing customer satisfaction through expert technical support and innovative process improvements. Excelled in mentoring and troubleshooting, showcasing rapid learning abilities and strong empathy. Proficient in MS Office and Google Workspace, I significantly contributed to streamlining operations and elevating user experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Tech Support
Department Of Education
10.2022 - 06.2023
- Improved customer satisfaction by providing technical support and troubleshooting assistance for embedded hardware issues.
- Conducted regular reviews of internal processes, identifying areas for continuous improvement within the tech support team.
- Assisted in creating user-friendly tech support resources, improving overall user experience and satisfaction.
- Streamlined internal processes for increased efficiency and better resource allocation within the tech support team.
- Liaised with IT department to ensure reliable tech support for all facility operations.
- Fixed damaged devices the students used during the Covid 19 pandemic.
- Mentored junior support specialists, providing guidance on best practices and troubleshooting techniques.
- Used relevant technology to support and differentiate instruction.
- Provided expert technical support to end-users during the upgrade process, addressing any concerns or questions.
- Provided technical support to other team members, sharing expertise in diesel engine electrical systems.
- Contributed to customer satisfaction by promptly addressing quality-related issues, resolving complaints, and providing technical support as needed.
- Established a clear line of communication between IT support staff and non-technical employees for seamless issue resolution.
- Reduced downtime for users by providing timely and efficient technical support via phone, email, and inperson.
- Provided exceptional customer support, addressing client inquiries and resolving technical issues in a timely manner.
Summer Camp Staff Member
Mohawk Day Camps
06.2024 - 08.2024
- Worked with children of varying ages, interests, skills, and developmental levels.
- Led groups of children safely through a variety of camp activities.
- Half way in the month I was transferred into an ( outdoor adventure specialist ) and there I helped the kids fasten harnesses, help them to get over the fears of the high rope ziplines.
- Led groups of children safely through variety of camp activities.
- Supported children by actively listening and offering encouragement.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Increased camper satisfaction by consistently providing a high level of enthusiasm and energy throughout daily activities and special events.
- Implemented camp activities fostering physical, social, and emotional growth.
- Collaborated with fellow counselors to develop creative solutions for behavioral issues, resulting in improved camper conduct.
- Communicated with families to keep parents informed on child's camp experience and address any concerns or issues.
- Administered first aid quickly to provide health and safety to campers.
- Served as a role model for younger staff members by consistently demonstrating professionalism in all aspects of camp operations.
- Implemented positive reinforcement techniques to encourage desired behavior from campers both individually and within group settings.
- Facilitated conflict resolution between campers when necessary, promoting healthy communication skills within the group dynamic.
- Implemented safety protocols during recreational activities, reducing the risk of injuries among campers.
- Encouraged and promoted inclusion and diversity to foster positive and respectful camp environment and teach campers to appreciate and value differences.
Church Drive
Church of Pentecost
10.2022 - 05.2024
- Attended food drives every thursday basically helping (volunteer work) logging in the names of all the people in the community that come.
- Help give out the food and clothes to the people in the community and the people who need it.
- Delivered goods and products to customer on time and in excellent condition.
Education
Computer Science
New York City College of Technology
300 Jay St, Brooklyn, NY 1120105.2027
High School Diploma -
High School of Computers And Technology
800 E Gun Hill Rd, Bronx, NY 1046706.2023
Skills
- Languages: English (Native); Twi (Native)
- Rapid learning abilities, quick leaner
- Ability to stand for long periods of time
- Detail oriented
- Strong ability to empathize with people and this around them
- Great writing and vocal communication abilities
- Great work ethics
- Google Workspace: Docs, Sheets and, Slides
- Technical Skills: MS Office Suite (Excel, PowerPoint, Word); Google Suite; Prezi
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] through effectively helping with [Task].
- Supervised team of [Number] staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
CompTIA Certificate
Google Coursea Certificate
I play 3 instruments as well
I play the bass guitar, piano, and drums, For drums and piano I was self taught
Timeline
Summer Camp Staff Member
Mohawk Day Camps
06.2024 - 08.2024
Tech Support
Department Of Education
10.2022 - 06.2023
Church Drive
Church of Pentecost
10.2022 - 05.2024
Computer Science
New York City College of Technology
High School Diploma -
High School of Computers And Technology
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