Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
StoreManager

Kevin Darnell

Crumpler,NC

Summary

Accomplished Store Manager with a proven track record at Dollar General Store, enhancing customer satisfaction and streamlining operations. Excelled in team leadership and customer service management, significantly improving store efficiency and client relations. Skilled in multitasking, organization, and problem-solving, adept at mentoring staff to exceed performance goals.

Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.

Overview

26
26
years of professional experience

Work History

Store Manager

Dollar General Store
06.2018 - 09.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Store Manager

Goodwill Store
02.2016 - 03.2017
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.

Store Manager

Wilco Hess
08.2010 - 11.2015
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Delivery Driver

Burgess Furniture
04.1998 - 12.2003
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Education

High School Diploma -

Marion Senior High
Marion,VA
08-1985

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Customer service management
  • Training and mentoring
  • Team leadership
  • Friendly and positive

Accomplishments

  • Managed a store that exceeded company expectations in every category during the 4th quarter.
  • Exceeded monthly store sales goals 10 months in a row.
  • Supervised team of 4-10 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Store Manager

Dollar General Store
06.2018 - 09.2024

Store Manager

Goodwill Store
02.2016 - 03.2017

Store Manager

Wilco Hess
08.2010 - 11.2015

Delivery Driver

Burgess Furniture
04.1998 - 12.2003

High School Diploma -

Marion Senior High

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Kevin Darnell