Kevin Dasher
Loganville,GA
Summary
Energetic professional with more than 27 years' experience in automotive.. A talented technician with a strong track record of team building and increasing sales and profits. Proven leadership and decision making skills. Recognized for ability to train, develop, motivate and retain staff. Effective communicator with all levels of management. A dynamic leader who promotes a positive working environment.
Overview
20
20
years of professional experience
Work History
Senior Area Diagnostic Specialist
Pep Boys Auto
06.2020 - Current
Program and diagnosed all makes and module of domestic and imported automobiles with oem software.
Provided in person support to 57 locations and remote support nationwide.
Managed payroll, production, and set goals for a team of Area Diagnostic Specialist across the southeast.
Scheduled training and travel arrangements for empoemployees
Service Technician
Ten 8 Fire And Safety (Dealership)
01.2018 - 06.2020
- Worked with diverse types of weather and ground conditions.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Evaluated systems according to predetermined checklist and noted issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Tested systems, noting issues and completing preventive maintenance.
- Assisted in the development of company-wide best practices for servicing procedures, contributing to higher efficiency standards across teams.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
Master Technician
Pep Boys
08.2007 - 12.2017
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Boosted overall shop productivity by mentoring junior technicians, sharing knowledge, tips, and tricks to improve their skillsets quickly.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Explained estimates and determined repair timelines to manage customer expectations.
- Promoted a positive work culture through displaying strong teamwork skills, maintaining open communication channels, and addressing conflicts promptly.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
Service Manager
NTB-National Tire & Battery
08.2007 - 08.2010
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Analyzed service reports to identify areas of improvement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Monitored inventory levels and placed orders to replenish stock.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Met with customers to discuss service needs and offer available solutions.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Service Manager
Meineke Auto Care Center
08.2004 - 08.2007
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Analyzed service reports to identify areas of improvement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Monitored inventory levels and placed orders to replenish stock.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Met with customers to discuss service needs and offer available solutions.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Education
Associate Degree in Automotive Technology - Automotive Technology
West Georgia Technical College
Carrollton, GASkills
- Ase Master level technician
- Ase Advanced Engine Performance
- Ase part and service consultant
- Proficient with multiple Oem software for diagnostic and programming
- Ase 609 certification
- Lsid
Timeline
Senior Area Diagnostic Specialist
Pep Boys Auto
06.2020 - Current
Service Technician
Ten 8 Fire And Safety (Dealership)
01.2018 - 06.2020
Master Technician
Pep Boys
08.2007 - 12.2017
Service Manager
NTB-National Tire & Battery
08.2007 - 08.2010
Service Manager
Meineke Auto Care Center
08.2004 - 08.2007
Associate Degree in Automotive Technology - Automotive Technology
West Georgia Technical College
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