Kevin Davis
Canal Winchester,United States
Summary
A hardworking Customer Service Representative offering 5+ years supporting customers needs. Most successful working long hours in challenging environments, moving supplies, organizing products and packaging shipments. I have an excellent history of working well with other team members and pitching in to help achieve team goals. What I don't know, I am willing to learn.
Overview
4
4
years of professional experience
Work History
Picking Packer
DHL
09.2023 - 12.2023
- Reduced packing errors by consistently double-checking orders and ensuring correct items were included.
- Pulled orders quickly to maintain demanding productivity goals.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Maintained clean and safe work environment, adhering to safety protocols and reducing workplace accidents.
- Collaborated with team members to streamline picking process, resulting in improved productivity.
Customer Service Representative
Donatos
07.2020 - 06.2021
- Collaborated with team members to improve overall response times and service quality.
- Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
- Enhanced customer satisfaction by maintaining clean and organized dining area.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Participated in regular trainings to stay current on industry best practices and trends.
Loading Dock Worker
Fedex
08.2019 - 04.2020
- Increased safety on the loading dock by implementing strict adherence to safety protocols and guidelines.
- Collaborated with team members to complete tasks efficiently, improving overall productivity.
- Maintained clean and organized work areas, contributing to a safer working environment.
- Assisted in inventory control efforts, ensuring accurate records of incoming and outgoing shipments.
- Inspected incoming shipments for damage or discrepancies, addressing issues promptly to maintain quality standards.
- Effectively prioritized tasks based on shipment schedules, ensuring efficient use of time and resources.
Education
High School Diploma -
South High School
Columbus, OH06.1998
Skills
- Order picking and processing
- Logging
- Product identification
- Shipping and packaging
- Package preparation
- Freight Handling
- Maintaining records
- Collections background
- Warehouse Operations
- Customer Service
- Working Quickly
- Quick Learner
- Multitasking
- Team building
Timeline
Picking Packer
DHL
09.2023 - 12.2023
Customer Service Representative
Donatos
07.2020 - 06.2021
Loading Dock Worker
Fedex
08.2019 - 04.2020
High School Diploma -
South High School
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