Summary
Overview
Work History
Education
Skills
Timeline
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Kevin Davis

Berwyn,IL

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

19
19
years of professional experience

Work History

Senior Supervisor

United Airlines
Chicago, Illinois
12.2021 - Current
  • Delivered employee orientation sessions detailing company policies, job descriptions and milestones.
  • Produced thorough, accurate and timely reports of project activities.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Worked with outside departments and offices to resolve agent concerns.
  • Analyzed data to identify trends or opportunities for improvement.
  • Developed monthly reports detailing progress towards project goals.
  • Coordinated with other departments to ensure completion of projects on time and within budget constraints.
  • Participated in strategic planning initiatives to improve operations.
  • Implemented strategies to improve efficiency within the department.
  • Analyzed various processes to identify underperformance and implemented new methods that proved more effective.
  • Led new hires through company onboarding procedures, training and instructing on demands of various positions and instilling company values.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.
  • Prepared and presented reports on team performance, challenges, and achievements to senior management.
  • Identified areas for improvement within the organization's project management process.

Operations Supervisor

United Scrap Metal
Cicero, IL
04.2019 - 12.2021
  • Responsible for 3rd shift operations of recycling and scrap yard of 41+ employees
  • Maintained and supervised the operations of several departments including the baler, wire chop, lead stripping, utility yard, stainless and steel yards
  • Recruited, interviewed and Trained selected employees to fill vacant roles.
  • Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
  • Held weekly staff meetings to give information, take feedback, and, provide updated information and, safety protocols.
  • Investigated and completed reports for work-related injuries, submitting paperwork to appropriate insurance carriers.
  • Engaged employees to create safe, energetic work environment through feedback and recognition.

Call Center Supervisor

Comcast
Chicago, Illinois
06.2016 - 03.2019
  • Implemented new sales strategies for sales team, while ensuring the continuation and enhancement of services
  • Coordinated and supervised, daily, weekly,and monthly activities of all customer service representatives
  • Responsible for Annual Employee Reviews and Evaluations for Call Center
  • Managed customer interactions by resolving issues and administering communication.
  • Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.
  • Set and managed performance benchmarks for call center employees.
  • Used automated call center customer survey and tracking system to gain valuable feedback for continuous improvement efforts.
  • Determined and formulated policies, procedures and business strategies to meet growth objectives of company.

Customer Account Executive

Comcast
Chicago, Illinois
06.2014 - 06.2016
  • Maintain a high-volume workload within a fast paced environment
  • Assisted an average of 150 clients in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume)
  • Consistently exceeded daily and monthly sales targets.
  • Attained and exceeded required sales goals on a consistent basis at an average rate of 107% to 175% while maintaining excellent customer service record
  • Participated in the Leadership Development Program, getting promoted to Supervisor in Aug 2016.

Area Manager

Hertz
Chicago, IL
04.2005 - 03.2014
  • Attend/host outside sales meetings or events to promote the company and branch location
  • Continued to increase the market penetration of the branches and increased revenue
  • Created and managed employee development plans.
  • Increased operating profits of 7 branch locations by 30%.
  • Exceeded sales goals in 20 of 24 quarters while overseeing 7 Hertz branches.

Education

Associates degree - Business administration

Harold Washington College

Skills

  • MS Office (Word, Excel, Powerpoint)
  • Salesforce
  • Professional and Courteous
  • Complex Problem Solving
  • Training and Development
  • Organization dedicated to delivering world class service and enhancing customer satisfaction
  • Accomplished in leveraging performance metrics to improve customer interactions and outcomes
  • Dedicated leader with the ability to lead teams to process and manage large account volumes Without compromising service or quality
  • Time Management
  • Customer Service

Timeline

Senior Supervisor

United Airlines
12.2021 - Current

Operations Supervisor

United Scrap Metal
04.2019 - 12.2021

Call Center Supervisor

Comcast
06.2016 - 03.2019

Customer Account Executive

Comcast
06.2014 - 06.2016

Area Manager

Hertz
04.2005 - 03.2014

Associates degree - Business administration

Harold Washington College

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Kevin Davis