Kevin Davis
Sacramento
Summary
Professional office services expert prepared for this role. Proven ability to enhance office operations and drive impactful results. Highly reliable team player known for adaptability and effective communication. Skilled in managing administrative tasks and fostering collaborative work environment.
Overview
24
24
years of professional experience
Work History
Office Services Manager I
State Of California Department Of Motor Vehicles
08.2015 - 07.2025
- Analyzed workflow processes periodically, identifying bottlenecks and making adjustments as necessary for improved performance outcomes.
- Assisted in the hiring process by screening resumes, conducting interviews, and providing recommendations on top candidates.
- Implemented training programs to improve staff skills, leading to higher job satisfaction levels among employees.
- Streamlined office operations by implementing efficient scheduling and prioritizing tasks.
- Supervised mailroom operations to ensure accurate routing and timely delivery of correspondence within the organization.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Created reports, presentations and other materials for executive staff.
Manager I
State Of California Department Of Motor Vehicles
09.2009 - 07.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Motor Vehicle Technician
State Of California Department Of Motor Vehicles
07.2001 - 08.2009
- Consistently met or exceeded performance goals set by management regarding productivity, quality, and customer satisfaction ratings.
- Maintained a clean and organized workspace to increase productivity and ensure a safe working environment.
- Provided exceptional service to clients, resulting in repeat business and positive referrals.
- Continually updated technical knowledge through regular training sessions, enhancing overall skillset and expertise.
- Trained and coached junior employees on procedures for processing customer transactions.
Education
No Degree - General Studies
Cosumnes River College
Sacramento, CAHigh School Diploma -
Luther Burbank High School
Sacramento, CA06-1991
Skills
- Organizational leadership
- Document management
- Customer service
- Organizational skills
- Space planning
- Relationship building
- Customer relations
- Training and coaching
- Staff training
- Team supervision
Timeline
Office Services Manager I
State Of California Department Of Motor Vehicles
08.2015 - 07.2025
Manager I
State Of California Department Of Motor Vehicles
09.2009 - 07.2015
Motor Vehicle Technician
State Of California Department Of Motor Vehicles
07.2001 - 08.2009
No Degree - General Studies
Cosumnes River College
High School Diploma -
Luther Burbank High School
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