KEVIN DAZA
Danbury,CT
Summary
HIGHLY MOTIVATED WORKER WITH EXTENSIVE CUSTOMER SERVICE, LOGISTICS AND ADMINISTRATIVE EXPERIENCE.
Overview
8
8
years of professional experience
Work History
Bookkeeping Assistant
WDESIGNE
Brewster, NY
09.2022 - Current
- Maintained inventory of office supplies and placed orders.
- Validated and recorded invoices and resolved discrepancies with vendors.
- Input data into accounting system and maintained integrity of system information to alleviate potential breaches.
- Prepared and mailed account statements to vendors and kept meticulous correspondence documentation.
Human Resources Manager
GOVERNMENT OF ECUADOR
QUITO, PICHINCHA
10.2020 - 08.2022
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Organized and led staff orientation programs and training to promote collaboration.
- Motivated employees through special events, incentive programs and constructive feedback.
CUSTOMER SERVICE
ALL STATE
Peekskill, NY
06.2020 - 10.2020
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
Human Resources Specialist
ECUADOR ESTRATEGICO EP
QUITO, Ecuador
11.2018 - 06.2020
- Reviewed and screened applicant resumes to identify qualified candidates.
- Oversaw and managed hiring process and assisted human resources.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
- Performed timely project management within budget constraints for issues regarding executive leadership.
- Implemented quality control initiatives to reduce downtime and increase revenue.
- Conserved time and improved workflows by handling special projects and emergency solutions.
Human Resource Analyst
Vice Presidency Of The Republic Of Ecuador
QUITO, Ecuador
11.2017 - 11.2018
- Documented business processes and analyzed procedures to align with changing business needs.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
Human Resources Assistant
Ministry Of Labor
QUITO, PICHINCHA
04.2017 - 11.2017
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Organized new employee orientation schedules for new hires.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Set up orientations and initial training for new employees.
Customer Service
Office Of Zaid Khalil, M.D.
Vienna, VA
08.2016 - 10.2016
- Delivered prompt service to prioritize customer needs.
- Communicated professionally with colleagues, freelancers and clients.
- Increased efficiency and team productivity by promoting operational best practices.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
BARTENDER
TGI Fridays
QUITO, Ecuador
06.2013 - 07.2015
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
MASTER HUMAN RESOURCES -
UNIVERSITAT DE BARCELONA ( SPAIN)
SPAIN06.2020
Skills
- Data Entry and 10-Key
- Active Listening
- Record Reconciliation
- Closing Procedures
Languages
ESPAÑOL
Native or Bilingual
Timeline
Bookkeeping Assistant
WDESIGNE
09.2022 - Current
Human Resources Manager
GOVERNMENT OF ECUADOR
10.2020 - 08.2022
CUSTOMER SERVICE
ALL STATE
06.2020 - 10.2020
Human Resources Specialist
ECUADOR ESTRATEGICO EP
11.2018 - 06.2020
Human Resource Analyst
Vice Presidency Of The Republic Of Ecuador
11.2017 - 11.2018
Human Resources Assistant
Ministry Of Labor
04.2017 - 11.2017
Customer Service
Office Of Zaid Khalil, M.D.
08.2016 - 10.2016
BARTENDER
TGI Fridays
06.2013 - 07.2015
MASTER HUMAN RESOURCES -
UNIVERSITAT DE BARCELONA ( SPAIN)
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