Kevin DeFord
Hoselton Auto Mall
Rochester,NY
1
Certification
6
years of professional experience
Hardworking and mechanically inclined with practical experience on construction sites and in parts management. Used to physical work, following site safety rules, and using tools properly, with added experience running customer service and inventory. Looking to bring a strong work ethic and trade foundation to a long-term career.
Work History
Assistant Bodyshop Parts Manager
1 Year 6 Months- Coordinated with vendors to source quality replacement parts, minimizing downtime for repairs.
- Trained new staff on parts department procedures and best practices for inventory handling.
- Developed and maintained strong relationships with suppliers to enhance procurement processes.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
Service Advisor
1 Year 3 Months- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Coordinated service appointments, ensuring optimal scheduling and resource allocation.
- Communicated effectively with technicians to relay customer concerns and service updates.
- Prepared detailed estimates for repairs, enhancing transparency in service offerings.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Complex Lot Attendant
1 Year- Conducted thorough inspections of vehicles, identifying and reporting maintenance needs to service team.
- Conducted thorough inspections of vehicles, identifying and reporting damage of vehicle deliveries.
- Maintained cleanliness of lot and vehicles, promoting a professional appearance and brand image.
- Implemented process improvements in lot organization, enhancing workflow and reducing time spent locating vehicles.
Apprentice Glazier
9 Months- Worked in the fabrication of commercial and residential windows, doors, and metal cladding.
- Learned best practices for safety in the fabrication shop, and construction sites.
- Expanded industry knowledge by attending training sessions and workshops as part of the apprenticeship program.
- Contributed to successful project completion by collaborating with a team of experienced glaziers.
Education
High School Diploma
Skills
Customer service
Construction experience
Problem-solving
Team collaboration
Safety procedures adherence
Construction site experience
Certification
- EPA 608 Universal Certification
- OSHA 30 Hour Construction Safety and Health
Timeline
Assistant Bodyshop Parts Manager
Hoselton Auto Mall
2025.02 - CurrentRead More
Service Advisor
Hoselton Auto Mall
2023.08 - 2024.11Read More
Complex Lot Attendant
Hoselton Auto Mall
2022.08 - 2023.08Read More
Apprentice Glazier
Ajay Glass/District Council 4
2020.11 - 2021.08Read More
Bishop Kearney
High School Diploma
Read More