Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Kevin Dehn

Williamsville,NY

Summary

Customer-focused parts manager with extensive experience in business operations and sales support, driving customer satisfaction and meeting demands. Proven expertise in transportation and distribution, emphasizing customer service, inventory control, and cost reduction. Effective leader with a strong background in parts management and staff oversight.

Overview

15
15
years of professional experience

Work History

Service and Parts Manager

Niagara Truck Equipment
Lockport, NY
06.2018 - 06.2025
  • Managed daily operations of service and parts departments at truck equipment company.
  • Supervised technicians to ensure timely service delivery and high-quality work.
  • Oversaw inventory management, maintaining accurate stock levels of parts and equipment.
  • Coordinated with vendors for efficient procurement of high-quality truck parts.
  • Implemented training programs on safety protocols and equipment handling for staff.
  • Developed maintenance schedules to optimize equipment performance and minimize downtime.
  • Facilitated communication among service, sales, and parts departments for seamless operations.
  • Resolved customer complaints effectively while fostering positive relationships.
  • Recruited and trained new employees to meet job requirements.
  • Managed employee schedules and daily assignments.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Call Center Sales Representative

Ecklers
Lockport, NY
07.2017 - 06.2018
  • Managed inbound sales calls to identify customer needs and recommend products.
  • Utilized CRM software to track customer interactions and sales opportunities.
  • Developed rapport with customers to enhance their buying experience.
  • Provided product knowledge and support to address customer inquiries effectively.
  • Resolved customer complaints promptly while ensuring satisfaction with solutions offered.
  • Answered incoming calls from customers, providing prompt and accurate information.
  • Developed strong relationships with repeat customers through consistent follow-up communication.
  • Demonstrated excellent listening skills while interacting with customers via telephone or email.
  • Made outbound sales calls to potential customers to promote products and services.
  • Handled escalated customer service issues professionally and efficiently.
  • Processed orders for customers over the phone.
  • Documented sales call data in company software.
  • Responded promptly to emails sent by customers seeking support or assistance.
  • Cross-sold additional products and services to purchasing customers.
  • Provided timely, courteous, and knowledgeable responses to information requests.

Store Manager

Nuway Auto
Kenmore, NY
09.2010 - 03.2017
  • Managed daily store operations and ensured adherence to company policies.
  • Trained and supervised staff to enhance customer service skills.
  • Coordinated inventory management and conducted regular stock audits.
  • Implemented promotional strategies to boost sales and attract customers.
  • Resolved customer complaints and maintained positive relationships.
  • Scheduled employee shifts to optimize workforce efficiency.
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Resolved customer complaints in a timely manner.
  • Created weekly work schedules for store personnel.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Managed daily banking activities such as deposits and withdrawals.
  • Updated and maintained store signage and displays.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Monitored inventory levels and placed orders to restock shelves.
  • Established customer service standards and monitored staff compliance.
  • Maintained accurate records of employee performance reviews.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Performed regular price checks to ensure competitive pricing.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Updated POS system with new products and promotional offers.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

GED -

Williamsville South
Williamsville, NY
06-1994

Skills

  • Inventory management
  • Equipment maintenance
  • Vendor coordination
  • Employee training
  • Customer service
  • Team building
  • Conflict resolution
  • Staff scheduling
  • Technical troubleshooting
  • Facility maintenance
  • Parts ordering
  • Automotive systems
  • Employee evaluation
  • Task delegation
  • Parts documentation
  • Inventory auditing
  • Stock management
  • Profit and loss tracking
  • Returns processing
  • Operations management
  • Improving customer satisfaction
  • Ordering parts
  • Forklift operation
  • Inventory restocking
  • Stock control
  • POS systems operations
  • Reviewing deliveries
  • Customer relations
  • Warehouse operations

Affiliations

Kayaking

Hiking

Spending time with my kids

Traveling

Timeline

Service and Parts Manager

Niagara Truck Equipment
06.2018 - 06.2025

Call Center Sales Representative

Ecklers
07.2017 - 06.2018

Store Manager

Nuway Auto
09.2010 - 03.2017

GED -

Williamsville South

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