Kevin De La Cruz
El Paso,TX
Summary
Quick-thinking Police Officer skilled in assessing risks and making critical decisions under pressure. Trained in crisis management, defensive tactics and appropriate use of different techniques. Dedicated to minimizing use of force and maximizing positive outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Police Officer
City of El Paso Police Department
El Paso, TX
07.2022 - Current
- Interviewed witnesses and victims to determine critical details relevant to each case.
- Protected citizens by preventing crime, enforcing laws, and apprehending suspects.
- Demonstrated sound judgment while under pressure including in life-threatening situations, to maintain safety for people and property.
- Developed written reports during and after police investigations and presented them in court.
- Received the physical fitness award in my academy class.
- 40 + hours weekly
- Field Training Officer were I trained and evaluated newly hired officers in department protocols, law enforcement tactics, and ethical decision-making.
- Officer of the month- January 2024 and April 2024.
Mobile Expert
T Mobile
El Paso, TX
02.2019 - 07.2022
- Welcomed guests and asked open-ended questions to best determine which products would meet needs.
- Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
- Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
- Stayed up to date on store promotions, payment policies and security practices.
- 30-35+ Hours worked weekly.
- Store manager Albert Casillas (915-328-1037)
Store Manager
Cricket Wireless
El Paso, TX
01.2016 - 02.2019
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
- Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- 40+ hours worked.
Car Salesman
Best Way Autos
El Paso, TX
01.2015 - 01.2016
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Sold pre-owned cars and trucks to meet aggressive monthly sales goals.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- 40+ hours worked
Education
High School Diploma -
J M Hanks High School
El Paso, TX06.2014
El Paso Community College
El Paso, TXSkills
- Technology knowledge
- Interpersonal and written communication
- Fluent in Spanish
- Active listening
- Decision-making
- Conflict resolution
- Problem resolution
- Community Relations
Certification
- State law certification- 2022
- Field training Officer Program- 2024
- Defensive Tactics and Firearms Certification- Ongoing Annual Qualification
- First aid/ CPR/ AED Certification- Current
Timeline
Police Officer
City of El Paso Police Department
07.2022 - Current
Mobile Expert
T Mobile
02.2019 - 07.2022
Store Manager
Cricket Wireless
01.2016 - 02.2019
Car Salesman
Best Way Autos
01.2015 - 01.2016
High School Diploma -
J M Hanks High School
El Paso Community College
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