Kevin De Leon Bonilla
Fort Lauderdale,FL
Summary
Bilingual IT professional with Security+ certification and active secret clearance, specializing in user support and technical troubleshooting. Expertise includes Windows troubleshooting, Active Directory, Microsoft Office, and VPN support. Seeking IT support, help desk, or desktop support roles within federal defense, or enterprise sectors. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Operations Manager
Areas / Delaware North
12.2021 - Current
- Assisted users with account management and password resets promptly.
- Documented support requests and resolutions in ticketing system accurately.
- Collaborated with IT team to implement new software solutions effectively.
- Trained users on software applications and best practices consistently.
- Maintained inventory of IT equipment and ensured proper asset management procedures were followed.
- Performed troubleshooting to diagnose and resolve technical issues.
- Configured security settings or access permissions for groups and individual users.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Coordinated training programs for new employees on company policies and procedures.
- Monitored inventory levels and facilitated timely restocking of supplies.
- Collaborated with other departments to streamline processes and improve communication.
Education
High School Diploma -
Paterson Adult High School
151 Ellison St Paterson, NJ 07505 United States06-2021
Medical Assistant Program -
Florida Career College
7891 Pines Blvd Pembroke Pines, FL 33024 United SSkills
TECHNICAL EXPERIENCE
- Windows 10/11 administration and end-user support
- Troubleshooting Windows login, profile, and application-related issues
- Active Directory (Azure lab environment) – user account creation, password resets, account unlocks, group membership, and access management
- Microsoft Entra ID / Azure Identity Administration (Basic)
- User onboarding and account provisioning workflows
- Basic group policy understanding and policy application concepts
- Microsoft Office 365 support and troubleshooting
- VPN connectivity troubleshooting and remote access support
- Software installation and configuration
- Application deployment and software updates (basic exposure)
- Incident logging and ticket management workflow experience
- Service desk support principles and issue prioritization
- Troubleshooting software, device, and user-access issues
- Network fundamentals, including IP addressing, DNS, DHCP, and connectivity troubleshooting
- Remote support and user communication
- Knowledge base documentation and process documentation
- Authentication, authorization, and cybersecurity best practices
- Endpoint support and system maintenance
- Technical issue escalation and resolution tracking
- Security concepts applied to user support and operational environments
Clearance
Active Secret Clearance
Languages
Spanish
Certifications And Clearance
- CompTIA Security+
- Active Secret Clearance
Timeline
Operations Manager
Areas / Delaware North
12.2021 - Current
High School Diploma -
Paterson Adult High School
Medical Assistant Program -
Florida Career College