Kevin Delgado Moctezuma

• Managed collection efforts by following company policies and procedures, identifying credit risks, and escalating significant issues to Accounts Receivable Supervisor.
• Managed time effectively to ensure timely resolution of outstanding accounts.
• Generated reports and communicated potential risks to supervisors and other field contacts.
• Contacted customers regarding overdue invoices, and provided necessary information to facilitate prompt payment.
• Prioritized account collections to maximize benefits, and closely monitored accounts for signs of delinquency.
• Maintained strong relationships with branch managers, account managers, district managers, and AVPs, collaborating on collection efforts.
• Thoroughly documented communications, including emails and conversations, to ensure efficient follow-up and resolution.
• Investigated and resolved account discrepancies, working closely with the dispute team as needed.
• Utilized SAP for managing customer accounts and invoicing, and leveraged Highradius for automating collections processes.
• Applied critical thinking to identify and resolve complex financial issues and discrepancies.

Regularly used Google Sheets and Google Docs to track and manage accounts and collaborate with team members.

• Certified as a Mobile Advisor, achieving expertise through product knowledge assessments and ongoing training programs.
• Provided expert advice on mobile devices (smartphones, tablets, and accessories) to help customers make informed purchase decisions.
• Built rapport with customers and delivered personalized, positive shopping experiences.
• Exceeded sales targets by effectively communicating product features, promoting upsells, and offering tailored solutions.
• Conducted product demonstrations and explained technical specifications clearly, enhancing customer understanding and satisfaction.
• Collaborated with team members and other departments to optimize customer experiences and resolve complex issues.
• Stayed current with mobile technology advancements to provide informed product recommendations.