Kevin Deter
363 Constitution Circle, North Brunswick Township,NJ
Summary
Experienced in customer service, sales building and staff development for the last eighteen years as a bartender, management and VIP account associate. Skilled sales-builder by utilizing reports and resources while providing a friendly and inviting personality. Seeking to advance where I can apply my years of experience in operations, team & sales building, leadership and customer service with an exciting, progressive company.
Overview
7
7
years of professional experience
Work History
VIP Account Associate - Casino
BetMGM
Jersey City, NJ
09.2021 - Current
- Collaborating with Account Associates and Account Managers to ensure 20,000+ hosted player satisfaction
- Utilizing daily reports to address players activity and issuing 4000+ goodwill gestures while also denying as seen fit
- Connecting with active customers to ensure customer retention
- Outreach to inactive players in attempt to promote player reinvestment
- Contacting players inviting top clients to numerous sporting events, concerts and poker tournaments
- Prioritizing customer concerns via email, inbound chats, and inbound and outbound phone calls
- Informing and upselling new products
- Analyzing new player data for potential additions to the VIP Program
- Licensed in active gaming states and complying with regulations and guidelines
Assistant General Manager
Wawa Food Markets
Woodbridge, NJ
09.2016 - 09.2021
- Aided team for opening a new location
- Designed advertising campaign to retain loyal customers and attract new customers
- Provided excellent customer service and prioritize customer concerns
- Performed daily money management including deposits, orders and managing missing money
- Built relationships with customers, vendors and outside companies by doing food drops and giving out coupons
- Organized in-store contests to build sales and keep team engaged
- Coordinated meetings with managers and associates
Education
Liberal Arts
Middlesex County College
Skills
- Client Acquisition and Retention
- Product Knowledge
- Organization
- Written and Verbal Communication
- Multitasking
- Attention to Detail
- Resourceful Problem Solver
- Self Motivator
- Goal Setting and Forecasting
Accomplishments
- Exceeded budget in five consecutive quarters since Quarter 4 2021 with BetMGM
- Reconnecting 100+ gaming accounts with no play over 180+ days at BetMGM
- "Star-Performer Award" winner at BetMGM for highest player engagement
- Record setting months in Net Gaming Revenue in New Jersey and Michigan in 2023
- Increased sales in 2019 by 20% including top 10 in the company with Wawa in Woodbridge, NJ
- Exceeding financial budget each month since June 2020 in South Amboy, NJ Wawa
Timeline
VIP Account Associate - Casino
BetMGM
09.2021 - Current
Assistant General Manager
Wawa Food Markets
09.2016 - 09.2021
Liberal Arts
Middlesex County College