Kevin Dew
HVAC Contractor
Swansboro,NC
Summary
Organized Dewpoint htg and cooling with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. HVAC and Refrigeration Technician skilled at communicating with vendors, team members and customers. Excellent organization skills to manage multiple time-sensitive work orders. Skilled HVAC specialist and expert in troubleshooting and diagnosing and repairing equipment problems. Exceptional skills working with Heat pump and fuel gas units in both commercial and residential settings. Accomplished HVAC Technician with strong knowledge of and 15+ years experience in equipment start-up and troubleshooting. Collaborates well with co-workers.
Overview
25
25
years of professional experience
1
1
Certification
Work History
HVAC Contractor
Dewpoint Heating & Air Conditioning
03.2018 - Current
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed comprehensive training programs for employees to enhance skills and improve productivity.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed business plan, processes and procedures to provide superior service to customers.
- Trained and motivated employees to perform daily business functions.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Maintained consistent work levels by establishing large customer base and continuous pipeline of deliveries.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Operated with safety and skill to avoid accidents and delays.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
HVAC Technician
Crystal Coast Heating And Air
10.2006 - 03.2018
- Improved system efficiency by conducting thorough HVAC equipment inspections and maintenance.
- Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Recommended appropriate upgrades to clients'' existing systems, resulting in increased energy efficiency and cost savings.
- Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
- Contributed to a safer work environment by adhering to industry safety standards and regulations during all tasks performed.
- Developed strong relationships with clients through exceptional communication skills, leading to repeat business opportunities.
- Kept up-to-date with the latest advancements in the HVAC field through continuing education courses and workshops, ensuring top-quality services for customers.
- Served as a mentor to junior technicians, providing guidance on best practices for troubleshooting and repairing various types of HVAC equipment.
- Customized ductwork designs for optimal airflow distribution while maintaining energy-efficient operation standards within client spaces.
- Provided emergency response services for critical system failures, minimizing downtime impacts on businesses or homeowners.
- Adapted installation techniques according to specific building layouts or restrictions while meeting code compliance requirements.
- Assisted sales team members in preparing detailed proposals outlining scope of work and costs associated with proposed projects.
- Participated in team meetings to discuss project progress, challenges encountered, and strategies for overcoming any obstacles.
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Repaired and replaced motors, bearings and belts.
- Traveled to job sites for both scheduled and emergency appointments.
- Worked overtime, holidays and weekends to accommodate company needs.
- Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
- Filled out detailed work orders for each job completed.
- Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
- Calibrated equipment to achieve maximum efficiency.
- Closed out work orders after verifying completion with customers and reporting discrepancies discovered on job site.
- Repaired and replaced heating and air conditioning systems for commercial customers in [Type] industry.
- Maintained boilers, hot water systems, gas heating equipment and food service equipment.
- Supplied technical assistance to customers over phone using simple troubleshooting techniques.
- Consulted with project management during group installations.
- Installed new air conditioning, heating and refrigeration systems according to manufacturer's specifications and local codes.
- Repaired and replaced faulty motors, blowers, switches and compressor units.
- Repaired, replaced and serviced both residential and commercial HVAC equipment, components, and wiring.
- Troubleshot and diagnosed issues with HVAC and refrigeration units.
- Used technical skills, tools, and techniques like soldering to repair parts.
- Worked in strict compliance with applicable OSHA regulations and safety requirements.
- Performed routine maintenance on heating and cooling systems.
- Assisted in maintenance, repair and installation of ventilation systems.
- Kept accurate records of work activities, time, materials and faults on work orders.
- Installed, connected and adjusted thermostats, humidistats and timers for optimal performance.
- Worked on both home and business units for maintenance, repairs, and new installations.
- Analyzed blueprints and manufacturers' design specifications to determine HVAC equipment configuration and complete proper installation.
- Inspected cooling systems and identified potential problems.
- Installed HVAC system expansions, discharge valves, air ducts, dampers, and stokers.
- Repaired and maintained residential and commercial heating, air conditioning and refrigeration systems.
- Supervised and instructed assistants.
- Completed thorough inspections of supporting electrical systems to assess continuity and locate faults.
- Installed supporting components such as fuel lines and wiring to complete systems.
- Consulted with customers to trace malfunctions and identify root causes, completing speedy repairs to return full performance levels.
- Optimized performance by balancing systems and calibrating controls.
Aircrew Survival Equipmentmen
US Navy
07.1999 - 07.2006
- Achieved the rank of E5 in less than 2 years
- Achieved SAR swimmer qualifications.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Education
No Degree - HVAC
Pitt Community College
Winterville, NC06.1997
High School Diploma -
Southwest Edgecombe High School
Pinetops, NC05.1995
Skills
- Estimating Costs
- HVAC System Design
- Equipment Installation
- Control Systems
- Sales Support
- Computer Literacy
- Load Calculations
- Electrical Wiring
- Indoor Air Quality
- HVAC Codes Compliance
- Team Leadership
- Safety Protocols
- Ductwork Fabrication
- System Troubleshooting
- Time Management
- Technical Troubleshooting
- Customer Service
- Blueprint Reading
- Problem Solving
- Preventive Maintenance
- Diagnostic Techniques
- Package and Split Systems
- Technical Documentation
- Troubleshooting Expertise
- HVAC Change-Out Procedures Expert
- Recovering and Recycling
- Certified HVAC Technician
- Blueprint Interpretation\
- Plumbing Repairs
- EPA Requirements Knowledge
- Duct Sizing and Design
- Leak Checks
- Licensed Refrigeration Technician
- Valid NC Driver's License
- MSDS Knowledge
- Motor Replacement
- Piping and Brazing
- Team Player
- Testing and Troubleshooting
- Equipment Replacement
- Emergency Repairs
- Repairs and Troubleshooting
- Quality Control Analysis
- Equipment Setup
- OSHA Compliance
- Inventory Oversight
Certification
- HVAC License 33201
- EPA License UNIVERSAL
Timeline
HVAC Contractor
Dewpoint Heating & Air Conditioning
03.2018 - Current
HVAC Technician
Crystal Coast Heating And Air
10.2006 - 03.2018
Aircrew Survival Equipmentmen
US Navy
07.1999 - 07.2006
No Degree - HVAC
Pitt Community College
High School Diploma -
Southwest Edgecombe High School
- HVAC License 33201
- EPA License UNIVERSAL
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