Kevin Deweber
Fort Worth,Texas
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
11
11
years of professional experience
Work History
General Manager
Tomerica LLC
10.2017 - Current
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Analyzed market trends and competitor activities to create competitive advantages.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Developed and implemented strategies to increase sales and profitability.
- Assisted in recruiting, hiring and training of team members.
- Formulated policies and procedures to streamline operations.
- Developed and maintained relationships with customers and suppliers through account development.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Provided professional services and support in a dynamic work environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated leadership skills in managing projects from concept to completion.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Gained strong leadership skills by managing projects from start to finish.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to develop and implement creative solutions to complex problems.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Assistant Manager
LUCK Dallas
08.2013 - 08.2017
- Monitored security to protect employees, customers and property.
- Created employee schedules to align coverage with forecasted demands.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Established team priorities, maintained schedules and monitored performance.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Developed strong working relationships with staff, fostering a positive work environment.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Mentored team members to enhance professional development and accountability in workplace.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Developed strategy to increase sales and drive profits.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Organized and detail-oriented with a strong work ethic.
- Applied effective time management techniques to meet tight deadlines.
- Cultivated interpersonal skills by building positive relationships with others.
- Self-motivated, with a strong sense of personal responsibility.
- Paid attention to detail while completing assignments.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Resolved problems, improved operations and provided exceptional service.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Gained strong leadership skills by managing projects from start to finish.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
No Degree - General Studies
Blinn College
Bryan, TXNo Degree - Business Communications
Tarrant County College District
Fort Worth, TXSkills
- Sales Coaching
- Customer Relationship Management
- Data Management
- Training Management
- Quality Management
- MRP and ERP systems
- Operations Management
- Product Promotion
- Revenue Generation
- Performance Improvement
- Workflow Planning
- Program Optimization
- Sound Judgment
- Exceptional interpersonal communication
- Business Administration
- Special Promotions Planning
- Calendar Management
- Desktops, Laptops, and Mobile Devices
- Client Relations
- Labor Cost Controls
- Program Administration
- Performance Improvements
- Project Planning
- Delegation
- Risk Mitigation
- Staff hiring
- Business marketing
- Risk Management
- Budget Control
- Inventory Management
- Staff Supervision
- Staff Training
- Change Implementation
- Decision-Making
- Performance Analysis
- Staff Training and Development
- Performance Evaluation and Monitoring
- Logistics
- Team Player
- Troubleshooting expertise
- Vendor Sourcing
- Business Growth Initiatives
- Employee Motivation
- Direct Sales
- Customer Service Management
- Schedule Management
- Revenue Growth
- Vendor relationships
- Team Leadership
- Customer Service
- Sales Strategies
- Staff training/development
- Organizational Structuring
- Interpersonal Skills
- Department Oversight
- Product Analysis
- Records Organization and Management
- Customer Relations
- Delegating Work
- Training and Development
- Training and coaching
- Administrative Skills
- Purchasing and planning
- Staff Scheduling
- Strategic Planning
- Networking abilities
- Teamwork and Collaboration
- Sales Team Development
- Needs Assessment
- Deadline-oriented
- Effective leader
- Problem Resolution
- Recruitment
- Customer Retention
- Sales Promotion
- Cost Control
- Sales Analysis
- Consistently meet goals
- Succession Planning
Quote
Curious that we spend more time congratulating people who have succeeded than encouraging people who have not.
Neil deGrasse Tyson
Timeline
General Manager
Tomerica LLC
10.2017 - Current
Assistant Manager
LUCK Dallas
08.2013 - 08.2017
No Degree - General Studies
Blinn College
No Degree - Business Communications
Tarrant County College District
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