Kevin Diaz

• Develops and fosters long-lasting client relationships through engaging conversation and active CRM as well as maintaining an organized client book.
• Drive business and meet sales goals by actively reaching out to current clients, cultivating new client relationships, and proficiently gathering meaningful client data.
• Review and analyze personal KPI achievement, actively proposing adjustment to sales approach to drive KPIs and to exceed client expectations.
• Drove sales success through dedicated client outreach initiatives, contributing over $1.3 million in revenue for 2023.

• Participated in workshops and presentations related to projects to gain knowledge.
• Prepared project presentations and reports to assist senior staff.
• Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
• Completed research, compiled data, updated spreadsheets, and produced timely reports.

• Meet, greet, and build rapport with potential buyers through a relationship building mindset, which in turn led to repeat business.

• Utilized store clientele resource tools to document client information to drive business after closing of sales to follow up.

• Recommended, selected, and located merchandise for shoppers, engaging politely to establish product needs and wants.

• Demonstrate excellent knowledge and understanding of the high-end luxury retail market and always ensuring impeccable client service.

• Took charge of establishing Canada Goose’s brand presence and offered robust support for the men’s department, all while maintaining the shop at the highest company standards.

• Actively worked with buyer and account executive to ensure brand success by regularly presenting shopping trends and best sellers through business reports and meetings.

• Pursue existing and potential customers by phone, email, and text message to generate leads and close sales.

• Provided training to employees to familiarize them with the latest product and its functionalities.