Kevin Diaz Vega
Deposit Operations Specialist
El Paso
Summary
Experienced APS Clerk with a proven track record at Elwood Staffing, excelling in multitasking and customer satisfaction. Enhanced office efficiency and improved client relations through adept problem-solving and data entry skills. Demonstrated strong teamwork and collaboration, contributing to a notable increase in customer satisfaction.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Automated Process Solution (APS) Clerk
Elwood Staffing
07.2023 - 04.2024
- Accurately processed over 500 daily deposits from ATMs, Remote Deposit Capture (Mobile and Business Desktop), mail, and branches, ensuring compliance with Regulation CC and the Funds Availability Policy.
- Efficiently posted payments received via mail or branches and managed returned mail, maintaining high levels of accuracy.
- Identified potentially fraudulent deposits, escalating suspicious items to Deposit Services Specialists for further investigation and action.
- Monitored daily deposit accounts with negative balances, coordinating with Collections for recovery, account closure, and charge-off reporting.
- Assisted in deposit recoveries and provided cross-departmental support to Deposit Services Specialists as required.
- Processed legal requests, including levies, garnishments, judgments, and subpoenas, within regulatory guidelines, ensuring thorough logging and auditing.
- Collaborated with various departments to fulfill legal requests and complete research, statements, tax forms, and maintenance requests.
- Communicated significant issues to management and ensured all actions complied with Bank Secrecy Act (BSA) rules and Customer Identification Program (CIP) regulations.
- Participated in required annual BSA and compliance training sessions to stay updated on policies and procedures.
- Supported APS Services by ensuring compliance and authenticity in actions taken by branches and members.
Education
High School Diploma -
Captain John L. Chapin High School
700 Dyer St. El Paso, TX 79904 05.2001 -
Skills
Basic accounting
Multitasking Abilities
Problem-solving abilities
Teamwork and collaboration
Attention to detail
Interpersonal skills
Excellent communication
Microsoft Office Suite
Customer communication
Analytical skills
Timeline
Automated Process Solution (APS) Clerk
Elwood Staffing
07.2023 - 04.2024
High School Diploma -
Captain John L. Chapin High School
05.2001 -
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