Summary
Overview
Work History
Education
Skills
Awards
Additional Information
Timeline
Generic

Kevin Dill

Waxahachie,TX

Summary

Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.

Overview

17
17
years of professional experience

Work History

Guest Services Supervisor

The Salvation Army
07.2024 - 04.2025
  • Lead and coordinate a team of 2–6 staff to deliver outstanding guest experiences for groups staying on-site for multi-day retreats and events.
  • Ensure all event and lodging spaces are fully prepared, including setup of furniture, beverage stations, and other group-specific accommodations.
  • Respond promptly to guest needs via radio communication, providing efficient, solutions-oriented support across the property.
  • Maintain immaculate presentation of all facilities before, during, and after guest visits, upholding high standards of cleanliness and hospitality.
  • Conduct professional tours for prospective clients, providing detailed overviews of available facilities, amenities, and service offerings.
  • Support production of The Chosen by assisting with set logistics, guest tours, and special events related to filming and cast/crew retreats.
  • Collaborate cross-departmentally to ensure seamless coordination of events, fostering a welcoming and service-driven environment.
  • Oversaw daily operations of guest services, ensuring seamless customer experiences and satisfaction.
  • Trained and mentored staff on best practices in customer service and conflict resolution.

General Manager

Americas Best Contacts and Eyeglasses
11.2023 - 06.2024
  • Answered 50+ calls each day to schedule and go over insurance information for our patients.
  • Managed a team of six employees, overseeing daily operations to ensure a high standard of customer service and operational efficiency.
  • Consistently met or exceeded daily, weekly, and monthly sales goals, with the location frequently leading the district in retinal imaging sales.
  • Handled all aspects of scheduling, staff training, and development to maintain compliance with company policies and industry standards.
  • Oversaw inventory processes, including bi-annual counts and regular stock monitoring.
  • Managed all cash handling procedures, including daily reconciliation and making bank deposits.
  • Resolved customer concerns effectively, focusing on maintaining satisfaction and retention while upholding company policies.
  • Fostered a positive, productive work environment through consistent leadership, communication, and team development.
  • Led operational strategies to enhance customer service and optimize store performance.
  • Developed training programs to improve staff skills and increase productivity.

Office Manager

Master Eye Associates
07.2022 - 11.2023
  • Assisted at least 20+ patients per day with their glasses/contacts needs.
  • Welcoming patients with a smile and efficient check-in.
  • Streamlining patient intake processes, adeptly managing appointment schedules.
  • Handling billing responsibilities, verifying Medical and Vision Insurance, and demonstrating strong leadership in team management.
  • Oversaw daily office operations, ensuring efficiency and organization within the administrative team.
  • Developed and implemented streamlined procedures to enhance patient scheduling accuracy and reduce wait times.
  • Managed inventory of contacts, optimizing procurement processes to maintain adequate stock levels.
  • Coordinated staff training sessions, fostering a collaborative environment and promoting professional development.

Marketing Director

Pete's Tire & Automotive Service
07.2021 - 07.2022
  • Recognized as Greencoat Ambassador of the Quarter by the Waxahachie Chamber of Commerce, one of only four recipients annually.
  • Engaging in impactful community outreach and education, actively participating in events hosted by the Midlothian, Red Oak, and Waxahachie Chambers of Commerce. At least three events each day.
  • Offering top-notch concierge services for customers and contributing to brand elevation through the creation of compelling advertisements.
  • Developed and executed integrated marketing strategies to enhance brand visibility and customer engagement.
  • Launched promotional campaigns, increasing customer acquisition through targeted outreach.
  • Analyzed market trends and consumer behavior to inform product positioning and pricing strategies.
  • Managed digital marketing initiatives, leveraging SEO, SEM, and social media platforms for optimal reach.

Store Leader

GameStop
07.2019 - 04.2021
  • Delivering exceptional customer service through greeting, assisting, and resolving inquiries and concerns.
  • Leading in the recruitment, training, and evaluation of associates, shaping a high-performing team.
  • Efficiently managing work schedules and record-keeping while establishing and implementing GameStop's policies, goals, and procedures.
  • Collaborating with external partners for successful event coordination. Expertly overseeing a growing inventory, conducting regular counts to minimize shrinkage.
  • Consistently ranking in the top 50% of a region of 170 stores, demonstrating leadership prowess.
  • Successfully transitioned into a Store Leader role, showcasing adaptability and dedication to embracing business changes while providing continuous coaching to associates.
  • Led daily store operations, ensuring optimal customer experience and efficient workflow.
  • Managed inventory levels, reducing stock discrepancies through effective monitoring and organization.
  • Trained and mentored staff, fostering a collaborative environment to enhance team performance.
  • Implemented strategic promotional campaigns, driving sales growth and increasing customer engagement.

Marketing/Office Manager

Camelot Dental
03.2017 - 07.2019
  • Consistently surpassing monthly gross profit targets.
  • Strategically planning and executing events to enhance brand growth. At least 6-10 events per month.
  • Proactively handling new patient management and acquisition.
  • Overseeing seamless day-to-day office operations and ensuring timely payroll submission.
  • Managed daily office operations, ensuring efficiency and smooth workflow within the dental practice.
  • Oversaw scheduling of patient appointments, optimizing staff availability and clinic resources.
  • Coordinated communication between dental team and patients to enhance service quality and satisfaction.

Store Manager

Cricket Wireless Authorized Retailer (Spring Mobile)
12.2013 - 12.2016
  • Rapidly promoted to Store Manager within three months of serving as Assistant Manager.
  • Proficient in cash handling and consistently surpassing sales goals.
  • Distinguished for coaching and teaching staff to deliver world-class customer service.
  • Achieved Tier 1 store status, setting a district record with consistent monthly gross profits exceeding $21k.
  • Led daily store operations, ensuring compliance with company policies and procedures.
  • Trained and mentored staff on sales techniques and customer service excellence.
  • Developed and implemented inventory management strategies to optimize stock levels.
  • Analyzed sales data to identify trends, driving targeted marketing initiatives.
  • Fostered a positive work environment that promoted team collaboration and engagement.

Store Manager

Sprint By United Cellular
02.2012 - 12.2013
  • Assisted 50+ customers each day, as the location was a service and repair center.
  • Ascended from Lead Technician to Store Manager in under a year.
  • Spearheaded the transformation of the repair center into the top-performing unit within United Cellular, achieving remarkable results within the first month as Store Manager.
  • Managed employee scheduling, optimizing labor costs while meeting operational needs.
  • Resolved customer inquiries and complaints, enhancing overall satisfaction rates.
  • Collaborated with upper management to set strategic goals for store performance improvements.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Cashier

H-E-B GROCERY
06.2008 - 02.2012
  • Mastered foundational customer service skills, actively participating in grand openings for H-E-B Plus locations.
  • Demonstrated vigilance and responsibility by personally preventing a theft, saving over $100 in groceries.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with product inquiries and provided excellent service.
  • Maintained accurate cash drawer balance throughout shifts.
  • Resolved customer complaints promptly, ensuring satisfaction and loyalty.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

HIGH SCHOOL DIPLOMA - general studies

WAXAHACHIE HIGH SCHOOL
Waxahachie, TX
01.2006

Skills

  • Medical billing
  • Sales Management
  • Management
  • Marketing
  • Loss Prevention
  • Front Office
  • Team Management
  • Search Engine Optimization (SEO)
  • Recruiting
  • Office Management
  • Customer Service Skills
  • Customer service
  • Upselling
  • Planograms
  • Telecommunication
  • Interviewing
  • Social media marketing
  • Organizational skills
  • Event Planning
  • Payroll
  • Merchandising
  • Cash Handling
  • Human Resources
  • Conflict management
  • Customer relationship management
  • Inventory management
  • Processing payments
  • Operations management

Awards

Consecutive President's Club Winner 2014 &2015. Only one Manager is recognized in each region as the top performing employee/store. By winning president's club, you and one other person are invited for an all inclusive stay at a resort in Mexico. At the resort, I met with many CEO's, Presidents and leaders in various communities in the telecommunications industry.


Greencoats Ambassador of the quarter for the Waxahachie Chamber of Commerce in 2022. By working closely with the community and other businesses, I was chosen out of dozen canidates and was put in the running for Greencoats Ambassador of the year. 

Additional Information

  • Exceptional results-driven professional with outstanding planning and organizational prowess, coupled with meticulous attention to detail.
  • Energetic and high-performing individual recognized for a strong work ethic, sunny disposition, and an unwavering positive attitude.
  • Productive worker with a solid work ethic, consistently delivering optimal effort to successfully complete tasks.
  • Goal-driven leader fostering a productive climate, adept at motivating, mobilizing, and coaching employees to achieve and exceed high-performance standards.

Timeline

Guest Services Supervisor

The Salvation Army
07.2024 - 04.2025

General Manager

Americas Best Contacts and Eyeglasses
11.2023 - 06.2024

Office Manager

Master Eye Associates
07.2022 - 11.2023

Marketing Director

Pete's Tire & Automotive Service
07.2021 - 07.2022

Store Leader

GameStop
07.2019 - 04.2021

Marketing/Office Manager

Camelot Dental
03.2017 - 07.2019

Store Manager

Cricket Wireless Authorized Retailer (Spring Mobile)
12.2013 - 12.2016

Store Manager

Sprint By United Cellular
02.2012 - 12.2013

Cashier

H-E-B GROCERY
06.2008 - 02.2012

HIGH SCHOOL DIPLOMA - general studies

WAXAHACHIE HIGH SCHOOL

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