Kevin Dominguez
Salina,KS
Summary
Financial Service Representative with proven experience in delivering exceptional member service and supporting branch operations. As a current team member of CUA, I bring in-depth knowledge of our policies, procedures, and core systems, ensuring seamless workflow and compliance. Recognized for strong interpersonal skills, problem-solving ability, and commitment to member satisfaction. Eager to leverage my operational expertise and leadership potential to take on the challenge of Assistant Branch Manager, driving team performance and enhancing member experience.
Overview
1
1
year of professional experience
Work History
Financial Services Representative
Credit Union of America
04.2025 - Current
- Assisted members with account inquiries and transaction processing, ensuring accurate and timely service.
- Educated clients on financial products, enhancing their understanding and satisfaction with services offered.
- Resolved member issues efficiently, fostering positive relationships and promoting customer loyalty.
- Processed loan applications and documentation, maintaining compliance with credit union policies and regulations.
- Conducted regular audits of account transactions to ensure accuracy and identify discrepancies proactively.
- Supported marketing initiatives by promoting new products during member interactions, driving engagement and interest in services offered.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
Bank Teller
Intrust Bank
08.2024 - 02.2025
- Processed customer transactions efficiently and accurately, ensuring compliance with banking protocols.
- Assisted clients in account inquiries, providing exceptional customer service and support.
- Maintained cash drawer integrity, balancing daily transactions to minimize discrepancies.
- Supported branch operations by organizing paperwork and maintaining a clean workspace.
- Adapted to changing procedures and technologies, enhancing personal efficiency and service delivery.
- Participated in training sessions, gaining knowledge of banking regulations and operational policies.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
Bachelor of Accounting - Bachelor of Accounting Candidate
Wichita State University
Wichita, KS, USSkills
- Accounting systems and software
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Customer Service-Oriented
- Information Processing
- Loan applications
- Payments processing
Languages
Spanish
Native or Bilingual
Timeline
Financial Services Representative
Credit Union of America
04.2025 - Current
Bank Teller
Intrust Bank
08.2024 - 02.2025
Bachelor of Accounting - Bachelor of Accounting Candidate
Wichita State University