Kevin Donovan
Vero Beach,FL
Summary
Successful Owner/Operator with expertise in [Type] industry and insights on competitors and clientele. Dedicated leader maintains professional relationships and negotiates beneficial deals. Enterprising [Job Title] successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Detail-oriented Owner with proven success building relationships and maintaining partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs, implementing price models and optimizing inventory control procedures.
Overview
35
35
years of professional experience
Work History
Owner Operator
White Orchid Spa & Vero Beach Hotel Real Estate De
05.2004 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Assessed income and expenses and adapted plans to improve profit levels.
- Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
- Prepared annual budgets with controls to prevent overages.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Vice President
JP Morgan
01.1992 - 01.2003
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Clarified roles, responsibilities and expectations of staff.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Established performance goals for department and provided methods for reaching milestones.
- Evaluated product development strategies and prepared alternative approaches to goal achievement.
- Led development of strategic marketing plans to raise awareness and drive sales growth.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
Management Training Program
JP Morgan Chase
08.1990 - 12.1991
- Interacted with customers by phone, email, or in-person to provide information.
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Explored new technologies and approaches to streamline processes.
- Provided project progress updates and proposed solutions to issues.
- Facilitated successful completion of projects from concept to launch.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
Property Manager and Leasing Consultant
Winn Management & Devlopment Company
06.1989 - 07.1990
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Education
MBA - Finance
Columbia Business School
New York, NY06.1999
Master of Science - Business Finance & Marketing
Providence College
Providence, RI05.1989
Skills
- Operational Reporting
- Sales Negotiation
- Personnel Management
- Financial Planning
- Budget Development
- Operations Management
- Relationship Management
- Marketing Strategy Development
- Hiring
- Financial Analysis
- Negotiation
- Strategic Planning
- Problem Solving
- Business Development
- Team Leadership
- Organizational Skills
- Marketing Expertise
- Sales Strategy
- Decision Making
- Financial Management
- Budgeting and Forecasting
- Time Management
- Performance Analysis
- Attention to Detail
- Revenue Generation
Timeline
Owner Operator
White Orchid Spa & Vero Beach Hotel Real Estate De
05.2004 - Current
Vice President
JP Morgan
01.1992 - 01.2003
Management Training Program
JP Morgan Chase
08.1990 - 12.1991
Property Manager and Leasing Consultant
Winn Management & Devlopment Company
06.1989 - 07.1990
MBA - Finance
Columbia Business School
Master of Science - Business Finance & Marketing
Providence College
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